GVI Service Center

This is an honest review — no hate — but I feel the charges were a rip-off, especially those on a budget, should be aware. I was not happy with the service because I wasn’t given any estimate beforehand. I assumed it wouldn’t cost much to fix my car’s AC. The staff told me the car needed to go through a machine to diagnose the issue, and the final check showed the gas was empty. The invoice came out to $313.38 which I felt was too much. When I mentioned this, I was given the option to remove the gas and pay only the labour charge.Please make sure to advise walk-in customers about the expected costs ahead of time, or at least make your pricing clearer in the future. — Unhappy customer

Amazing service from Eugene! I was referred to Eugene to fix an issue with a new vehicle I had bought that same day, and he fixed it within a few hours. He explained the issue so well and clearly, I appreciated his honesty and great care he took with my new vehicle. A very trust worthy place!

Each time I have dealt with the team at GVI Service Centre - they have been friendly and helpful, often going beyond what is required to ensure I got what I needed. Thank you for your exceptional service.

Amazing service. The car hit a spot of bother, and I rang them and they sorted me out incredibly quickly. Gave me a loan car and sourced the parts and fixed it. No hassle and really nice to deal with.

Couldn’t speak highly enough of Darren and the team at GVI. Bought a late model palisade off them and the process was honest and easy. They offered me a fair trade in on our vehicle so both parties felt like they weren’t missing out. Added bonus was the passion the team has for cars and the race cars we got to see up in the show room. Definite highlight for the kids! Would 100% recommend GVI Auckland if you are looking to purchase your next family vehicle.

Guessing it was a busy day for all there. Was not even greeted with a smile when I handed over or took back my car. Well gave them the benefit of the doubt. Hopefully the staffs would have a better day everyday to keep them smiling. Wishing you all the best for the new year ahead.

Extremely happy with a major repair. The team made a huge effort to make the repair in the most economical way possible. The staff were excellent to deal with.

I always feel confident bringing my car to GVI Ellerslie. Luan and the team are fantastic, professional, friendly, and always go the extra mile. They explain everything clearly, and I truly feel my car is in safe hands here. Highly recommend!

Great service! Efficient and diagnosed the problem quickly, had the new battery in stock so fast turnaround. Particularly appreciated the mechanic/ technician providing technical details. I would recommend this service provider.

In my last service booking, their prices were way higher than what I got from My Auto Shop. But they were accommodating enough to suggest to cancel my booking directly with them and rebook via My Auto Shop. The price was still higher but they were able to match it close to what I got from My Auto Shop (based from my own calculation).