They seemed like such a polished, professional company at first. Will, our arborist (salesman?) came out and really validated and seemed to understand our needs. I've never been so wrong about a company.
First, there was little communication from them when rain was forecasted. This forced us to call THEM to reschedule twice. (How come their scheduling coordinators aren't more proactive? They even seemed put off when we called to ask they please reschedule given the weather...?) Secondly, when they finally did come out, Will was not on site as he'd promised. During this initial site visit, they were only able to finish part of the job due to rain. (This was in July.) We understood and agreed to reschedule so they could finish up once everything was more dry.
When Gunnison arrived for a second time, Will was again not present. Our new "arborist" immediately told us they would need to reschedule yet again because the ground was too wet for them to finish the job. We agreed with him, in part. "Can you all at least fell the trees? No need to chip everything and drag the chipper through the yard. We were just hoping the 4 trees could at least come down today." I guess they weren't listening, didn't understand, or didn't care? Because they responded by telling us we didn't know what was best FOR OUR OWN PROPERTY and that rescheduling for a fourth time was our only option. I had to argue for them to just fell the trees, no chipping at all. (Since they said coming back to chip at a later date was just "way to costly for their operation.") Not only was this pivot seemingly impossible for them, they were so condescending throughout the entire disagreement I actually started to cry.
I hope others do not have the kind of experience we had, though it looks like a trend is starting up based on these reviews. We told them we wanted to keep all of the material. They were condescending and said it was too much for us to handle. We told them to cut the logs into manageable sizes of 2 - 3'. They left huge pieces, 1 over 18' long. (I've included a picture of me cutting up these pieces since they didn't.) We told them to be careful. They didn't mind their work so an 8' piece got stuck upright in our yard (pictured). We asked them to PLEASE be careful. They left trash in our yard: water bottles, candy wrappers, food wrappers, etc.
Maybe it's the new leadership? Regardless, some real change is needed at Gunnison. I've never felt so exhausted after a site visit.