After contacting the most logical type of business to call when you have an issue with your gas fireplace , one would think the company who you purchase the propane from would offer the service. Not so. My search on Google led me to Guardian Gas Solutions .My phone call to the company happened to reach a fellow named Calvin who was out on a job. He took my information and said he'd get back to me once he reached his dispatcher. Tonya was pleasant and polite when we spoke while providing an approximate time that same day, a service technician would arrive. Needless to say, that was music to my ears. When Calvin arrived, he was respectful of my home, while promptly tending to the task at hand. He cleared the hearth, moving items to the side to gain access and to prevent accidental damage. After reignitting the fireplace logs, he set the flame intensity and tested everything several times to make sure I was satisfied before leaving. And he put everything back in it's proper place before leaving. So glad I found them and highly recommend their services.."Sometimes not getting what you want, is a stroke of luck,"