From start to finish, this is quite possibly one of the most professional groups I have EVER had the pleasure to work with. I scheduled work for two separate homes and the workmanship, the professionalism, and the efficiency were stellar for both.
Dee was responsive in scheduling my family and worked around a rather hectic schedule. On the day of service, the technician, Jake, called ahead of time to let me know he was on the way. He showed up exactly when the appointment was scheduled. Jake was extremely professional. He was patient with me as I had a lot of questions. He was thorough in his work. He offered several pointers for how to properly maintain our chimney system ourselves and he did not try to up-sell. The service was done to exceed my expectations and Jake kept the interior of the home clean. There were a few minor items/cracks that he repaired for no charge. He even was kind enough to re-arrange my fire logs to better dissipate heat/for better safety in both homes. I am truly amazed at how great both houses looked when the service was done. I also feel much safer during the next big "Texas Freeze"!
In talking with Jake, I did not know how complex a chimney system could be. I am glad to know Dee, Jake and the Guardian team as I know that I'll be taken care of when future needs arise. Thank you Guardian for an incredible experience!