From start to finish, Michelle and Brad were an absolute pleasure to work with. We inherited a gas fireplace when we moved, and had always wanted to have a wood fireplace like in our old home. After trying several other options, I finally got recommended to Grizzly's. They helped me identify the make and model of my existing gas fireplace and connected me with another company that helped to confirm that it was a hybrid model that can do gas and wood, so I set about planning a Christmas surprise for my wife.
Michelle helped me pick out fireplace accessories over the phone and text, and even placed an order on their Amazon account for something they didn't have so that my wife wouldn't see the purchase in our Amazon account. She even made sure that the scheduled visit was early enough in the day that it could be completed before my wife came home and could have a big surprising reveal.
Brad was super friendly and inspected the chimney and cap and had my full confidence. He removed the old gas log, and then bagged and boxed it up so we could keep it in case we ever decide to go back to gas. He was also very mindful about the dust and ash and made sure things were spotless before the job was done. The icing on the cake was that since it was a gas fireplace, Brad was able to install a gas starter so we can turn on the gas to get the logs started and don't even need to use fire-starters!
My wife and I are SO pleased to have a wood-burning fireplace just in time for Christmas!