Griswold Automotive Incorporated

Griswold’s, please adopt me. I came into this as the new girl in town, knowing absolutely NOTHING about cars (if a warning light comes on, I just panic-text someone and hope for the best). I dropped my car off and braced myself… and instead got truly top-tier service from start to finish. I handed them a bizarre, unicorn-level problem they’d never seen before (because of course it would happen to me). And even without meeting them in person, they treated my situation like top priority. They kept me updated the entire time, explained everything clearly, and actually figured out a solution. Who does that anymore?! Sam, the owner, deserves an award for communication. Jacob was awesome behind the scenes. And Nick, who first took my call, instantly made me feel like I was in good hands. If you’re new to the area, nervous about car repairs, or someone whose knowledge of cars ends at “it drives” — GO TO GRISWOLD’S. Honest, patient, talented… and they made this whole thing way less scary. I’m genuinely grateful. If I could give 10 stars, I would.

Skilled techs, professional, pleasing customer service, honesty, integrity - you'll find all of these at Griswold. Thanks, Sam and Jacob, for doing business the right way. It earns trust and loyalty! Just one example - we were experiencing a transmission issue with our Subaru Crosstrek and brought it in for assessment. The tech identified the issue and went the extra steps to determine that Subarua had issued a service bulletin and that the dealer would be able to offer an extended 100k mile warranty on the issue. They gave us all the information and codes and encouraged us to to take it in to the Subaru dealer so that we would not be charged for the repair. That's honesty and integrity in living proof. We will keep coming here for service - and refer all our family and friends!