We have used Josh with Griffin Glass twice now, and our experiences have been top notch! The first time, we did not use insurance, and he was prompt and did a great job! The second time, he worked with our insurance company to cover the windshield as well as the recalibration of the safety features in our vehicle. He came to our house, so it was an easy process for us! He worked with our schedules, and even when we had to reschedule due to rain, he was willing to fill us in first thing in the morning to get us done before my husband had to leave for work. Excellent customer service! He's a nice guy, and we will definitely use him again in the future.