We’ve been with Green Guys for about 5 years now for gopher control. So, this is kind of an overdue 5-star review on the level of service we’ve received. Steven has always been very thorough in his evaluation of our home as well as his explanation of observations. During monthly services, he asks if we’ve noticed any activity so he can give those areas some extra attention while still proceeding with a thorough check on the rest of the property. Steven’s visits are just outstanding, which is really what I would expect / hope for from the owner of the company.
I’m actually writing this review now as a result of having a more negative experience when requesting and receiving a different service. But don’t let that deter you from using this company. It can happen and it does happen! The details of the experience are irrelevant for this comment. What is relevant is how Steven handled the situation once brought to his attention.
Steven really went above and beyond in exceeding any expectations we might have had, and he turned a negative situation into a positive one—5+ stars! And we will continue using Green Guys until we no longer think it’s necessary.
Now, I just want to ask anyone reading this who might be an avid writer of Yelp and Google reviews: Before you write a negative review on a site that impacts a business owner’s reputation and livelihood, please reach out to them first to share your situation and allow them to opportunity to make things right.