Verified

Good Guys Heating, Air and Electrical

  • HVAC Contractor in Lake Stevens
  • Open now
  • 4.9
    (114)
Good Guys Heating, Air and Electrical
Reviews
4.9 out of 5
(114 reviews)
4.9
5
4
3
2
1
Joanne Gainen
a month ago
A neighbor referred me to Good Guys after they installed a heat pump for her. Kayla contacted me promptly to arrange an appointment. Seth submitted a proposal to install a new Mitsubishi heat pump system, replace furnace with an air handler, and add an upstairs vent for improved circulation during hot weather. The job went smoothly and the team (Richard, Justin, & Abraham) seemed to enjoy working together to do a great job. Communication from initial sales through installation through payment of the final invoice and scheduling of City inspection was timely, clear, and informative. I recommended them to a neighbor and they started work on his installation right away. I would definitely recommend this company if you are fortunate enough to live in their service area!
Lisa Titus
3 months ago
I was so very impressed with Good Guys!! I called after being quite frustrated with another furnace company! Conner was so thoughtful and concerned for me and came to my house almost immediately, he brought a couple space heaters, wanted to make sure I was keeping warm till my furnace was fixed. As a senior citizen it was nice someone truly cared..thank you Conner for being such a wonderful person!!! My furnace has now been replaced..other one was actually dangerous. Also thank you to Kayla for being so sweet and working with me on a payment plan. This company truly cares and Peter, Tate & Robert did excellent job with installation. I highly recommend!!! Now I'm cozy safe &war.
Michelle Young
3 months ago
I cannot say enough positive things about my experience with Good Guys Heating, Air & Electrical. From the very first interaction, their team demonstrated a high level of professionalism, knowledge, and genuine care for their customers. Scheduling was straightforward, communication was clear and timely, and they arrived exactly when promised, which I truly appreciated. The technicians were courteous, respectful, and extremely detail-oriented. They took the time to thoroughly explain the work that needed to be done, answered all of my questions patiently, and made sure I understood my options before proceeding. Their expertise was evident in every step of the process, and they worked efficiently without ever rushing or cutting corners. What stood out most was their attention to detail and commitment to doing the job right. They were meticulous in their work, kept the workspace clean and organized, and treated my home with care and respect. Once the job was completed, they walked me through the finished work, ensured everything was operating perfectly, and made sure I was completely satisfied before leaving. It is rare to find a company that consistently delivers this level of quality, professionalism, and customer service. Good Guys Heating, Air & Electrical clearly takes pride in their work and values their customers. I would highly recommend them to anyone in need of heating, air, or electrical services and will absolutely use them again in the future.
Mike
3 months ago
Good guys came out to install a state-of-the-art heat pump system. I had multiple quotes and they were the best by far for the same exact equipment. They came in here with a well organized and well trained team and got the job done a day early. Everyone who came out to the house, was very friendly and willing to share their knowledge. Overall, a great experience! I’m writing this as I sit in the warmth of my office, Which is no longer drafting and maintains its heat for hours without the system needing to turn back on.
Theresa Young
3 months ago
Good Guys Heating, Air & Electrical are absolute lifesavers! When our furnace completely stopped working late last night, we were genuinely panicked at the thought of spending Christmas in a freezing house with our family. We called around, and every other company told us they couldn’t come out until after the holidays — but Good Guys made us a priority and were at our home first thing the next morning. Before Connor even began inspecting the furnace, he brought in two space heaters so my family and I could warm up while he worked. That small act alone spoke volumes about the kind of people they are — thoughtful, compassionate, and truly customer-focused. Shortly after getting started, Connor quickly and confidently diagnosed the issue. To our relief, he already had the exact part needed in his vehicle and was able to repair the furnace immediately, getting our heat back on without delay. Throughout the entire process, both Connor and Seth were incredibly professional, knowledgeable, and kind. Not once did we feel pressured, upsold, or taken advantage of — which is especially meaningful in a stressful situation like this. They took the time to explain what went wrong, answered our questions clearly, and even went the extra mile by cleaning the furnace as a courtesy, something we never expected but deeply appreciated. It’s rare to find a company that combines technical expertise with genuine care for their customers, but Good Guys truly embody both. They didn’t just fix our furnace — they saved our family’s Christmas. We are beyond grateful for their help and can confidently say we will only be using Good Guys Heating, Air & Electrical for any future needs. Highly, highly recommend! I can't tell you how impressed I was by the staff.
Justin Cooper
3 months ago
I can’t say enough good things about Good Guys Heating, Air, and Electrical. From start to finish, the entire experience was professional, stress-free, and genuinely impressive. It’s rare to find a company that combines high-quality work with outstanding customer service, but Good Guys absolutely delivers on both. Scheduling was easy and straightforward, and they were very responsive when I first reached out. They showed up on time, which I really appreciated, and immediately took the time to listen to my concerns instead of rushing into the job. The technician was knowledgeable, friendly, and respectful of my home, explaining everything clearly in a way that actually made sense. I never felt pressured or talked into unnecessary repairs—just honest recommendations and transparent pricing. The work itself was done efficiently and with great attention to detail. Whether it was heating, air conditioning, or electrical work, it was clear they knew exactly what they were doing. They treated the job like it mattered, double-checked everything, and made sure the system was working perfectly before leaving. The workspace was left clean, and they took the extra step to make sure I was satisfied and understood how everything worked. What really sets Good Guys apart is their professionalism and integrity. You can tell they truly care about their customers and their reputation. They’re reliable, trustworthy, and clearly take pride in their work. It’s refreshing to work with a company that follows through on what they promise and values customer satisfaction as much as they do. If you’re looking for dependable heating, air, or electrical services, I highly recommend Good Guys Heating, Air, and Electrical. They’ve earned my trust and will absolutely be my first call for any future needs. Five stars without hesitation.
Tyrianna Hermanson
a month ago
I was so exciting and saw all the good reviews. I was really worried about the $250/hr, but all the good reviews left me wanting to trust their efficiency. They did a good job, fixed my mini split, were on time, professional and friendly. I just can't afford this price. I was left feeling overcharged, I didn't realize I would be charged for about 15-20min of small talk including sales talk at the end. Thankyou for the help. I probably won't hire again, unless I have disposable income.
Branden & Kayla Norton
3 months ago
Thank you to the good guys for fixing our tankless water heater. Right before Christmas we lost all functionality for our water. They were able to come out and diagnose one day and returned with a new system the next day and we were up and running! Thank you for being so helpful to our family! Good guys? More like life savers!
Farid Askerov
5 months ago
Connor came out to my house and took a lot of time to help educate me and explain what he was doing/looking for while inspecting my heat pump system. He also pointed out where the other company that installed it cut corners, and what should have been done for a proper installation. I don't remember the electrician's name, but he also had the same customer care and was excited to be on the job - even though it was just a small maintenance call. It's not everyday that you find a company that cares about the customer and doing the right thing. Highly recommend calling Good Guys for any HVAC or electrical needs.
Ericka Mitterndorfer
2 months ago
Connor and Tate were on time, efficient, knowledgeable, explained how our new-to-us system works and what we need to do to keep it running optimally, and answered all our questions. Also just really nice guys! Would recommend.
Loading…
This site uses cookies from Google to deliver its services. By using this site, you agree to its use of cookies.