You know those people who are facilitators, Rob is one of them. I never met him in person, never paid him a dime, and yet he helped me negotiate the inspections process and register my HVAC unit. This company was referred to me by someone else, and after my experience, personal referrals still win as the best way to go! When I needed services he couldn’t provide, he quickly followed up with a reliable referral for the job. Professionalism is a dying art, but Rob is doing his best to keep it alive.