Land Rover Gold Coast

We recently picked up our new Range Rover Sport Autobiography from Gold Coast Land Rover, and the experience was nothing short of exceptional. A special thank you to Andrew Grover, who went above and beyond to deliver outstanding service from start to finish. His professionalism and genuine care made the entire process smooth and enjoyable. We also want to thank the entire team including Damien Tsai for making us feel so welcome and at home in the showroom — it truly made the experience memorable. We’re absolutely over the moon with our new vehicle. Every day behind the wheel feels special, and we couldn’t be happier. If you’re in the market for a luxury vehicle, I highly recommend this retailer. Their service, atmosphere, and commitment to excellence are second to none.

I recently purchased my dream car from Gold Coast Land Rover and, while there were a couple of minor hiccups, the experience was outstanding. Peter was professional, attentive, and made the process seamless, and Damien, the owner, personally ensured everything went smoothly. The flowers, thoughtful gifts, and warm handover were such a lovely touch. A truly special experience, highly recommend!

Avoid this dealership at all costs- Putting lives at risk with luxurious lemons and showing no liability: I purchased a brand new car from Gold Coast Land Rover, trusting I was getting a reliable vehicle with a manufacturer's warranty. After THREE weeks (1000km) it lost acceleration and then completely shut down on a busy, major road with my young children in the car. We waited outside the car, as it was at risk of being sideswiped by a bus, for hours for a tow truck. The muck about to have the car returned to the dealership was a nightmare and only South Brisbane Land Rover would take it in for repairs. We were eventually told it was ‘an earthing problem in one of the electrical circuits’ and it was now fixed. However the car came to a complete stop again two weeks after its return, on a busy road at night with three kids in the car, narrowly avoiding being rear ended by another car. Moments before, the air conditioner expelled large amounts of hot air, fogging all windows and preventing all visibility. Gold Coast Land Rover’s handling of the entire situation and treatment of us has been down right degrading and completely unprofessional. They abruptly dismiss our concerns, telling us to get our solicitor onto them. They gaslight us, contradict one another, and spin lies that suit, claiming that they have uncovered the ‘issue’ only for another staff member to admit they can’t replicate the ‘error message’ and are therefore unable to find or fix any issue. Their latest absurd claim is that it was possibly an issue with the front sensor which can happen whenever the car is exposed to dirt, rain or snow. So I now have to avoid all particles of dirt or water when operating the car (n.b. both times I was driving the car prior to the breakdowns, it was neither raining, snowing nor in dirty/dusty conditions). Even if this was the actual cause of the car’s fault, what reasonable consumer would have purchased the car knowing it would completely shut down when there is rain or dirt present??! When my husband asked whether they are satisfied trying to return the car to us despite no real repairs being carried out- other than wiping down the front of the car and just clearing the error code- and therefore it posing a significant risk of injury or death to his family, they just palmed him off. This faulty vehicle is unlikely to meet the consumer guarantee of acceptable quality as it becomes completely immobile while in use, and no reasonable consumer would have purchased this car knowing it would develop such serious defects SO shortly after purchase. The car does not serve its purpose for which it was intended, it poses a major safety risk by coming to a complete stop whilst operating and its fault has been unable to be fixed in a reasonable timeframe- the car has spent more time on the back of a tow truck/in a service centre than it ever has on a road or in my possession. The dealership refuses a refund or replacement despite these major failures, so we are now forced to accept a faulty vehicle or pursue the case through QCAT. This dealership has caused ongoing emotional, psychological and financial harm and stress for my entire family and the lemon car we are left with is unsafe and unusable. Due to the lack of integrity and credibility of this dealership, my dream car has turned into a complete nightmare. I have never encountered a company that actually manages to surpass their already horrendous reputation- but Gold Coast Land Rover manages to destroy and further obliterate the abysmal reputation Range Rover/ Land Rover vehicles already carry within the Australian, and world wide, car market.

⭐️⭐️⭐️⭐️⭐️ We recently had the pleasure of dealing with Andrew Grover at Land Rover Gold Coast, and his service was absolutely brilliant. From start to finish, Andrew made the process feel effortless. No one likes being "sold to," and thankfully, that’s not Andrew’s approach at all. Instead, he guided us with care and fantastic attention to detail. What really stood out was his communication — clear, timely, and consistent. He made us feel completely comfortable and confident in his advice. He understood our budget and worked things on his end to help us. Highly recommend reaching out to Andrew if you're visiting Land Rover and you're looking for exceptional service and someone you can genuinely trust. We absolutely love our new Range Rover and want to extend a big thank you to Andrew and the entire team at Land Rover Gold Coast. From the moment we walked into the showroom, our whole family was warmly welcomed and genuinely cared for. Our excitement was matched by the incredible level of service we received throughout the entire experience. From the friendly reception team to Andrew’s expert guidance, and even the staff who passed by and took the time to check in on us — every interaction made us feel valued and well looked after. It was a truly memorable experience from start to finish, and we couldn’t be happier. Thank you again to the entire team!

I would like to thank Damien and Andrew for their exceptional service today. Despite it being a Saturday and no technicians available in the service department, these gentlemen attended to my urgent concern, calmly reassured me, offered me an immediate interim solution and made what was otherwise a stressful situation very relaxed. I am grateful for their kindness and assistance and would encourage anyone considering a Land Rover or Jaguar to visit these gentlemen.

Having spent some time in the motor industry, I was truly impressed by the dealership and the staff I interacted with. Dilbar from the Service Department was especially helpful and courteous, providing me with valuable information about my Discovery service. The young ladies at Reception warmly welcomed me to the lounge and ensured I was comfortable, making me an excellent cup of coffee. The showroom was well presented, showcasing a great selection of Land Rovers. The Sales Staff answered my questions promptly and without any pressure.

We Purchased a new Range Rover Sports from Doncaster LandRover Victoria. After pick up we drove to Queensland to visit family. Now that I’m in Queensland I decided to just see how much it would cost for a Tow Bar installation so I called Landrover Southport (Owned by Prestige Automotive Group). Their customer service email me with in 1 hour with a quote for $3400.00 an installation date of 16th of July . Plus they wouid provide a $40.00 uber as they don’t have a loan car available on this day. I confirmed the installation! I then received an sms message from Landrover Southports customer service. Advising a direct service adviser contact to assist with all communication any questions i might have . Impressive customer service. The Tow Bar installation looks impressive . Price wise. Doncaster Landrover was $4200 Essendon Landrover was $4,010 . Excellence in Sales and Service equals repeat Sales and Service well done. Marcus

Had my eye on a defender quite some time and went shopping for 3+ months at various dealerships in Queensland and even interstate. Went back in just before EOFY to try my luck to find my dream car and was met with the lovely Natasha at Southport who was so professional and got me the best deal (literally ever). She was very knowledgeable of the cars and had great insight to help me with my choices. Even gave me reassurance about servicing and longevity of owning the car and the costs associated. Can’t recommend her enough.

Hats off to Land Rover Gold Coast! Even though they knew I only came to admire their vehicles, they allowed me to have a look around and even sit inside their $400k+ cars without any qualms. JLR, you've got yourself an admirer!

For those considering the acquisition of a new Land Rover, I highly recommend consulting with Tash. Her exceptional support and expertise were invaluable throughout the entire process.