Gill's Towing

Michael showed up and before towing my car, he asked what was wrong, he looked at it and showed me that it was a very simple fix and got my car to start, and as it so turned out I didn’t even need a tow. He was very professional, kind and honest with me. Great customer service from this company, Natalie, the lady who was on the phone, was also the nicest person ever, I am very grateful for all of this, I would 100% recommend this service to everyone.

I got into an accident this morning and was told from my insurance GEICO, this was the towing company to use. I was then told my estimated time for the tow truck to make it to my car would be 1:42 pm. After asking to make sure I could leave my car unattended (it was at a Buc-ee’s in Texas city where the accident happened) I went to get my rental. 2:45 comes around and I call to check on the arrival of my vehicle at the collision center, just for them to tell me they have yet to receive it. After numerous attempts to call the towing company, who is impossible to get ahold of btw I gave it a little bit of time. 4:00 pm shows up and the collision center still does not have my car. I call Gills and finally get ahold of them which seems to have been the owner. She was so rude, told me the driver had a delay which was fine, however I would’ve like to have been notified of that. Then as I am trying to speak she continuously interrupts me and says I am being “inappropriate”. I couldn’t even get a sentence out because she continued to speak over me. Then was going to hang up on me just because I was a complaining customer and she didn’t want to hear it. I would give this place 0 stars if I could. So unprofessional and the lack of communication is unbelievable.