German Auto Group of Alexandria

Happy overall with the service. They let me drop my car off right at closing and had it ready the next day. I just needed a battery replacement. I will say, the labor cost felt quite steep for something that simple, but they didn’t try to upsell me or make it seem more serious than it was. Seemed like honest, straightforward people, and I appreciate that. I’d definitely come back.

First time customer. My first impression was formed when speaking over the phone twice to Adrian. His tone then and in the shop seemed genuinely pleasant. The atmosphere from the receptionist to the waiting room and clean lavatory was positive. The Audi work was impressively good and parts were on hand. They even washed the SUV. I am so pleased with my decision to visit German Auto Works (600 S.Pickett) on Saturday for my 2009 Q7 immediate need. My Audi has always been serviced at the Audi dealership, but now too expensive. To that end, I plan to return to German Auto Works for my old Q7 upkeep. Thank you Mr. Adrian for your excellent customer care and honesty. The last words that were said by the Receptionist/Owner as he handed me my receipt was that, "We Guarantee Our Work". Kudos to the German Auto Works Team . Sincerely.

If you want to take your car somewhere without worrying about having it done right the first time...these guys are great! Customer service is 2nd to none. If your waiting for service the waiting area is always clean, bathrooms are clean and kitchen are always has a cold beverage. I come all the way from Maryland to get my Mercedes serviced here! They won't let you down!

Brought my car in for an estimate because antifreeze is leaking somewhere in the cooling system. The estimate I was given was a little over $3900. I was going to proceed, but instead I asked them to hold off and send the quote to me in writing. Their estimate seemed quite high. I compared it to a bill for cooling system repairs I had done last year at Skyline Automotive; they’re also expensive but they do great work. It turns out that most of the repairs German Auto recommended were just completed ONE year ago. I brought my car to a third shop, showed them the list of repairs I had done compared to what was recommended by German Auto (didn’t show prices) Initially I thought Skyline didn’t do the work, so I also reached out to their General Manager. So far, it looks like all my car needs is a new water pump. German Auto may be fine for established customers but I’d advise new customers to proceed with caution.

Had my 2023 Audi Q3 serviced for the scheduled 20K checkup. Price was significantly less than the quote from the Audi dealership. I was in and out in about 1.5hrs and their waiting room was nice enough with good wifi so I could get some work done. Would highly recommend anyone giving them a call before taking your Audi into a dealership for service.

If i could give 10 stars i would. I’ve been coming here since 2022 and no other shop is like this one. I always feel like my car and i are in great hands. They are polite and honest with you. They don’t take advantage of you they explain everything. They get you in and out for a simple service. The gentleman at the front desk is always such a pleasure. I will always come here because they are Top Tier! Thank you Adrian and team!

Great experience! Prefer this over the BMW dealership nearby. Easy to schedule and drop off. Car wash was a bonus. Thank you!

Reasonable pricing for a suspension diagnostic $90. I waited in the very comfortable lobby. They have private rooms if you need to get work done. Almost a full kitchen set up with coffee and tea. After about 1 hour, I was out the door with the diagnostic and detailed quote for repairs. The specific noise I heard was a simple loose bolt they tightened for me, and now it's gone! Yay, thanks so much, guys!

Great service fair pricing very accommodating regarding emergency or last minute problems. Adrian is very knowledgeable and doesn't try to up sell you something you don't need.

You get what you pay for, applies here. Being an aircraft technician i have extremely high standards when getting maintenance done to my car. Got my timing chain and front suspension done on my 2012 VW GLI and my car feels new again. Even my engine rpm are down, used to be 2500 at 70mph now its 2100 at 70mph. Meaning the engine timing and components improved. And with the suspension vibrations are gone and the car feel smooth. If I was still living in Alexandria I would only rely on them for my maintenance.