German Auto Group of Alexandria

Happy overall with the service. They let me drop my car off right at closing and had it ready the next day. I just needed a battery replacement. I will say, the labor cost felt quite steep for something that simple, but they didn’t try to upsell me or make it seem more serious than it was. Seemed like honest, straightforward people, and I appreciate that. I’d definitely come back.

First time customer. My first impression was formed when speaking over the phone twice to Adrian. His tone then and in the shop seemed genuinely pleasant. The atmosphere from the receptionist to the waiting room and clean lavatory was positive. The Audi work was impressively good and parts were on hand. They even washed the SUV. I am so pleased with my decision to visit German Auto Works (600 S.Pickett) on Saturday for my 2009 Q7 immediate need. My Audi has always been serviced at the Audi dealership, but now too expensive. To that end, I plan to return to German Auto Works for my old Q7 upkeep. Thank you Mr. Adrian for your excellent customer care and honesty. The last words that were said by the Receptionist/Owner as he handed me my receipt was that, "We Guarantee Our Work". Kudos to the German Auto Works Team . Sincerely.