I purchased $4800 worth of boots for my labor staff in 10/11/24. Within a week, several of the boots started coming apart. During the 2-3 weeks it took to get them back out here, a total of 18 pairs had significant defects to the point we made our guys quit wearing them all together. We ended up on the phone with Ryan who apparently is the “operations manager” and he let us know that we basically picked out the wrong boots. For 3 years in a row I have supplied my entire team with Redwing boots and never have I been told to avoid certain boots and have never had a problem with the boots. Ryan has a condescending communication style and fancies himself the smartest person in the room. It’s not the $5k that was spent at this point, it’s the fact that so much effort has had to be put in to try to get them to do the right thing. Hopefully a review on their google page will warrant some communication with someone higher up the food chain then ole Ryan and maybe the adults can get business handled. Either way, if you are considering purchasing work boots, make sure you explicitly discuss whether they are for office work or actual work…..