GBA London

Dr Bran and GB team is the provider you can trust to see you through from the beginning of your journey and then during healing stages. Skills and knowledge are important, but when you really get to know the surgeon is when things do not go exactly as planned, even with the best intentions. There are plenty of surgeons around that turn the other way when complications arise. I have received understanding and support from the whole team and can recommend them wholeheartedly.

Note: screenshots attached to this review show public reviews written by other patients on websites such as RealSelf and YouTube. Any statements shown in those screenshots mentions of “ruptures” or comments about registration were not written by me. They come from publicly available reviews by other people. My experience with Dr Bran The way my surgery anappitment and 3 months of cominication was handled was completely unprofessional and deeply disappointing. My procedure was cancelled less than 24 hours before it was due to take place, after months of disorganisation, delays, and misleading communication. For weeks, I had been trying to get clear answers from the clinic. Communication was inconsistent they often said they would do something and then didn’t follow through. Only one day before the surgery, after I’d repeatedly chased them, Jacqueline finally called me. She only did so after taking three days to respond to some questions I had raised. During that call, I was calm and polite but firm, saying that after surgery I needed reassurance that communication would improve and that I would have direct contact with Dr Bran in case of any complication. Not even two hours after that call, they decided to cancel my surgery. They claimed they had sent an email that evening, but I never received it. The next morning, while I was already on the train to London after waking up very early and travelling four hours from Liverpool Jacqueline sent me a WhatsApp message telling me to “check the email before coming.” She had my WhatsApp for weeks and could easily have messaged earlier, yet chose to email late at night, knowing my surgery was the next morning. When I arrived at the clinic, Dr Bran refused to meet me for even three minutes. His secretary said he was “busy the whole day” and couldn’t see me, not even at the end of the day. I explained that I wasn’t asking for a consultation just a few minutes to speak face-to-face after such an upsetting cancellation but was still told “no.” To me, this isn’t about time; it’s about basic respect and professionalism. When a doctor cancels surgery at the last minute, the least he can do is come out, look the patient in the eye, and apologise personally. Instead, I was completely dismissed. It seemed to me that Dr Bran cancelled after I asked legitimate questions and sought reassurance. A responsible and caring surgeon welcomes honest communication, especially when a patient is anxious about safety and post-operative care. Afterward, I search and I found negatives reviews ,I was not the only one ,other people had gone through the same thing.problems: poor communication, defensive behaviour, and no accountability. I also came across some disturbing patient experiences. One woman said ( this was not me who had the ruptured I did not had surgery with dr Bran ) it was a review I found . she ended up in hospital after her lip-lift surgery, bleeding heavily, and that Dr Bran. She claimed in her review that his response was unhelpful when asked to cover costs. Another woman posted a YouTube video nine weeks after her own surgery her scar looked nothing like the flawless results shown on his Instagram. She said she was happy with it, but having seen high-quality surgical work before, I could tell that scar wasn’t right. Under her public YouTube video, another woman commented that if she had seen it before her own surgery with him, she would never have gone through with it. She wrote in her public comment that her nose was ‘ruined,’ her scar was very bad, and that she deeply regretted it.That kind woman even replied to me, offering to show me more details through Instagram. What I experienced was defensive responses and lack of accountability. looking back, I’m relieved the surgery didn’t happened I found it about him, after getting so frustrated,I start to search cause I couldn’t believe this had happened only to me, but unfortunately has happened far worse with others