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Gas Masters
  • Gas Installation Service in Raleigh
  • Closed
  • 4.9
    (44)
Gas Masters
Google Reviews
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4.9
44 reviews
Nate Macdonald
a month ago
100% satisfied and found who I will call everytime - highly recommend. Corey was one of the nicest, diligent and most thorough service tech’s I’ve ever witnessed. Was kind to my entire family and we felt cared for from start to finish. And most importantly, they got our logs fixed. After going several winters without them working property and multiple companies out to try and resolve, they were the solution. Not only did they fix them, they went above and beyond to reorganize and clean things he didn’t have to. Corey made it look better than it was before and better than I expected to look. Again, highly recommend to anyone. Thanks so much!
Linda Murray
a month ago
So impressed with Gas Masters from my first contact in scheduling an appointment to the service and follow up. My first appointment was for troubleshooting and maintenance and Henry was friendly, professional and diligent in analyzing, explaining and completing the service efficiently but not rushed./ he worked on our fireplace for 4 hours! Henry completed the service and had our fireplace working without having to replace any parts or charging extra fees! He made recommendations for service to maintain our fireplace along with yearly checks which were reasonable. I highly recommend Gas Masters for their professionalism, knowledge, diligence, and great customer service!
Suzanne Gordon
3 weeks ago
I wanted remote control logs to replace my very old ones. Gas Masters made it very easy and they did a great job. Nice warm logs and look nice too. Left my place looking good. Only down side was it was a little more expensive than I anticipated.
Al Morgan
3 weeks ago
Man this is going to be a long post about our AMAZING experience with GAS MASTERS. It started with our initial contact with John Polisky. John was very informative, professional, and friendly in making the appointment and answering all of my questions. Then once John Ray showed up to give us a quote on the scope of work needed and his estimate was easy to understand, detailed, and reasonable. Once we scheduled our service to have our fireplace converted from propane to gas and new line ran to our gas stove due to a kitchen renovation we were ready to rock and roll. On the install day Corey and Sergio showed up ready to get the job done. You will not find two better skilled, professional, detailed oriented guys who are super nice on the planet. Upon arrival Corey realized that our old fireplace needed more than a conversion kit...... it needed to be serviced and totally redone. He managed to find a kit that covered everything and saved us over $2000 instead of having to install a new fireplace. Here is where the story TURNS!!!!! While Sergio is in the kitchen working on the line for the stove, and Corey is removing the fireplace they both notice a slight smell of smoke. My wife is in the front living room and I had just left for work; Corey, Sergio, and my wife begin to ask each other if they smell smoke. Well it turns out that while GAS MASTERS were here working a small electrical fire had started in the crawl space. (This fire has nothing to do with the work being done by GAS MASTERS). Corey runs outside to the crawl space; goes under the house and sees the fire...... comes out grabs our garden hose goes back under the house and puts the fire out before the fire department arrives. If it had not been for Corey and Sergio my wife and I would have both been at work and our house would have burned down to the ground. Now it did take a little while longer to complete the work because of the fire...... and GAS MASTERS had to also completely redo all of the gas lines under the house. If you are looking for a company that will go above and beyond for you, a company that will ACTUALLY treat your home, or commercial project like it was their own home or business, if you are looking for a company that does GRADE A work and amazing prices..... MAKE SURE YOU CALL GAS MASTERS. Thank you Corey, Sergio, and John Ray for the amazing work you guys did; also thank you for working with us during this traumatic event. Thank you Corey and Sergio for your quick thinking and unselfish actions to put the fire out under my house like it was your own. By the time I got back there were fire trucks everywhere but the fire was contained. THANK YOU JOHN POLISKY WE WILL FOREVER BE FAMILY!
Shepherd Coach
a month ago
Corey and Henry provided excellence in customer care. Specifically, our service request was for fireplace maintenance. Both technicians were professional, thorough and friendly. Well Done. Thank you.
Jeff Osborne
3 months ago
Today I met the most professsional, helpful and engaged representative in Cory from Gas Masters in Raleigh NC! Cory far surpassed our expectations and was so very patient and knowledgeable in answering our multiple questions. He treated us like family. If Cory is any indication of the quality of the Gas Masters team of employees, they are in very good hands!!
G Anderson
2 months ago
Not trustworthy. Not to code, skirted required permit. I thought “Gas Masters” would give me experts in gas line repair when my line failed from corrosion by an AC drip line. I also asked for quotes from a licensed plumber and HVAC company with good reviews, and Gas Masters “estimate” was the highest. Of course when it’s something as important as gas line safety you want to consider paying more for the highest expertise. Sadly the repair suggested was not to code and not safe. The original gas line never met structural code of any time and that is what I want experts to tell me. Gas Masters told me no permits required to make a repair to an existing line. That was untrue, since due to corrosion pipe had to be replaced and a permit is always required for any new pipe. If they want customers to pay extra they should include the required permit at least! But the permit would not have allowed the repair as they suggested since the structure was not secure enough for a gas line from the beginning and never should have been built the way it was. The City of Raleigh informed me a permit is needed and answered my questions so I could better understand the code requirements for safety. I did ask Gas Masters why I was given an estate and not a quote, why costs could be potentially higher, and did not receive a straight answer. They don’t seem to want to tell me when they cut the old line they could cut the AC refrigerant line close against it and I could lose all the refrigerant. I am in awe of the brazenness of this company to name itself Gas Masters and produce high estimates for unpermitted repair against code with risks of high costs of errors and corrections to the customer.
J.J. Jones
a month ago
Highly recommend using Gas Master’s for your gas needs! Corey provided excellent service and demonstrated his technical knowledge for the issue of my fire place. Thank you!
Shari Barnett
7 months ago
John and Sergio were delightful to work with! I was converting my wood burning fireplace to gas and they came in and ran the line, carefully making sure everything looked great on the exterior of my house, with no issues. Even the city inspector was impressed! I’d highly recommend Gas Masters.
Joseph A. Camberato
5 months ago
gas masters of nc were awesome. not only were they true to their word but were extremely professional. they took their time in order to do the job right. never felt rushed. made me feel as if my job was the most important job they had. both john's, sergio, and henry, thank you for your impeccable work. absolutely highly recommend. they deserve a ten ( 10 ) star review !
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