Fremont Locksmith

was charged $275 for a simple 2-minute car lockout — $200 for unlocking the door and an unexpected $75 “service fee” that was never disclosed ahead of time. When I asked for the total cost before the service, they didn’t mention the extra fee at all. Additionally, I had called them at 2 and they said they’ll be here at 3. When 3 came around the technician called and said he’ll be a few mins late. He ended up being an extra 30 mins late, not “a few mins”. To make things worse, the locksmith opened the hood instead of the trunk where my keys were, and started messing around under the hood with a screwdriver, even though I repeatedly told him I will handle it because I didn’t want him touching anything. He had no business working under my car’s hood, and it took extra time to get it closed properly afterward. I called the company to explain everything and request a partial refund, but the woman on the phone was dismissive and unhelpful. She claimed I was charged $200 for the lockout and $75 for the service fee. I told her the $75 fee should’ve been mentioned on the phone when I asked for the total price. On top of that I asked why I was charged the max price if it was a simple car lockout. She said “it’s a high security car”-which it is not. I’ve locked myself out my car before and was only charged $60. This was a terrible experience. The pricing was unclear, the service careless, and the customer support unprofessional. Do not ever call this company if you need a locksmith. You WILL get scammed

Just had them come over to my mother's home yesterday and although they scheduled an appointment for 4:00pm the service technician did not show up until 6:00pm. During that time we observed him driving by the house stopping looking over and then driving down the street and parking for 2 hours. When he came in the house he told my mother who is hard of hearing that it would cost $99 to do the work. She agreed and when he got done he charged her $460. My mother was in shock and wasn't very unclear. Being an honest person she paid him and he went in his way. When I found out I called the office to receive and explanation. Come to find out that there is no office or dispatch every call some one different answers (call and see for your self). That is not the issue the issue is that when I asked to speak to someone responsible the would either hang up or tell me to sit by my phone. I tried 5 times and got no we're so I am hopping that some reads this and will be aware of the situation they will be getting in. Ps the do not cut real receipts or use their real names. Google please review this and contact me for further information.