Luckily, I found Four Points Body Shop by accident (no pun intended). I backed into a 3'- high pole and damaged my rear quarter. The trauma of this only got worse shortly afterwards when I went to a big-name collision franchise in Bastrop.
I told one of the 3 people behind the reception desk that I needed someone to look at my car. She said the guys were all at lunch, asked if I could come back @ 4:30 (4 hours later). I couldn't make that long, round trip again at rush hour, so asked if I could just get an estimate.
She offered me an appointment time, just TO GET AN ESTIMATE--2 DAYS LATER, and also named the one insurance company they "work with" which is not MY insurance company.
Driving away, I saw "the guys" sitting, having lunch all at the same time. (flex much?)
Rather than sulk home, I pulled over, googled, & found Four Points Body Shop conveniently nearby.
As I pulled past the gate, a man walking toward my car had assessed & spotted the damage before I even cut the ignition. He (owner Hazael) greeted me, and quickly spelled out what was needed for repair. Once inside the clean, pleasantly-appointed office, Hazael computed an estimate and completion date within moments.
I left the car the same day and was called on the day promised, to come pick up my car. It looks amazing--you'd never know the damage was there!
Besides excellent customer service and top quality repair work, I felt really good about supporting a LOCAL, family-owned business. I highly recommend Four Points Body Shop!