The reason for the 3 stars are in the 2nd and 3rd paragraph.
I have been coming to this office since it was own by Dental 2000, now is owned by Four Ever Smile Dental Spa and I love everyone here. Dr. Sabat is the best dentist ever he took my teeth to a whole different level and I’m very grateful for that, Olivia is the best hygienist this office can ever have she is always giving me tips on how I can keep my teeth and gums healthier. My daughter’s Orthodontist is doing wonders with my daughter’s teeth. Everyone in this office is very professional and I have no complaints about them.
The only reason I’m giving the 3 stars In this review is because I want to emphasize the importance of having an office separated from the waiting room for billing. Yesterday I went in for my daughter’s orthodontist appointment I paid for the services in the front lobby which I have never done that before, I also wanted to discuss how much money I owed for the remaining visits but there were two other patients in the lobby so i decided not to ask because I didn’t want everyone else to be listening to my conversation. While I was in the lobby waiting for my daughter, another patient stood up and told Vanessa from the financial department that he thinks his wife is being overcharge and he had a discussion on how they are overcharging her, in my opinion it’s very unprofessional to be discussing finances in the lobby in front of everyone and I like it better when financial matters were done in private.
Today it was my turn to go in for a cleaning when I was inside getting my cleaning done, my husband was waiting for me in the lobby and he encountered an uncomfortable situation , a patient was very upset because his insurance didn’t cover his dental bill and it was very uncomfortable watching this go on in the lobby instead of being discussed in private. Vanessa from the billing department remained very professional and calm, but it is not ok for the patient to discuss his insurance and financial issues in front of everyone else,, some things are better said and explained in private without having the need to be discussed in front of everyone else.