Generally, FF restaurants are our first choice for good drinks and a solid selection of meals, especially during happy hour, when most drinks are 50% off.
So it was no surprise that we stopped at the Distillery (bar area) for a quick drink and snack before the Capitals game. Unfortunately, that turned out to be a mistake. While the food and drinks were still decent, the service was well below average.
The bar counter was unclean, with dirty dishes, napkins, and water spots left all over it. I asked for the simple syrup to be omitted from my cocktail, but the bartender refused—a surprise, since this has been done for me many times at other Founding Farmers locations without any issue. I’m not sure what the reason was—whether it was the bartender’s lack of English skills or his attitude.
What bothered me most, though, was how little both bartenders seemed to care about their customers. There were only about 8–10 people in the bar area, but most of us had empty water glasses, while the bartenders watched the soccer game, checked each other’s phones, and carried on a long conversation in Spanish that had their full attention. No one asked whether we were happy with our drinks (I hardly touched my oversweetened one) or if we needed anything else.
I might be able to excuse the refusal to alter a drink, but the disregard for customer satisfaction is much harder to overlook.
Overall, while I usually give 4–5 stars to FF restaurants, I would rate the FF Distillery only 2.5 stars:
0 stars for customer service,
3 stars for drinks,
4 stars for food.