I hired Force Plumbing to replace the heat exchanger in my Bosch tankless water heater after it cracked and almost flooded my basement, and had an amazing experience with them.
The technical work was excellent, they knew the Bosch systems inside and out, but what really stood out was how much extra effort they put in. They tracked down the supplier I’d bought the unit from years earlier and made sure the replacement part was covered under warranty. That saved me a ton of money right there.
After installing the new exchanger, a bunch of secondary issues popped up, all stemming from the original crack. Joe and his team spent hours troubleshooting, talking directly to Bosch support, and chasing down solutions. One day they even drove through a brutal snowstorm just to pick up a specific washer the unit needed. I honestly lost track of how much time they invested, yet they never billed me for a single extra hour. They just kept at it until the unit was operational.
Hands down, this was the best experience I’ve ever had with a plumbing company. These guys are exceptional.