Floor Coverings International - Waukesha

Three time repeat customer. That should tell you all you need to know! We’ve had them sand and refinish floors, do whole house lvp and a total stair remodel. Each job is perfection. We had glen and art for the last two and they’re incredible. Glen is a magician. He was able to give me the staircase of my dreams when others said it couldn’t be done. He took the time to piece things together like a puzzle and the outcome was everything I hoped for. I can’t recommend them enough.

We got new flooring for our entire 4-bedroom second floor and a carpet runner on our stairs. We had a great experience with Floor Coverings International Waukesha. Our Design Associate Dann really helped us with selecting our flooring, and was willing to answer questions throughout the project. Our installers Glenn and Art were truly craftsmen. They were efficient and paid attention to every detail. The floors look great!

EDIT - while Dave the sales guy was great to work with, the quality of work was very disappointing. Our floors have several areas that feel uneven & we had tacks sticking out of the carpet that they had to come back to fix also. We originally were charged $1,600 for subfloor prep which they did bring down to just $900, but we would have much rather have had it done correctly. With two dogs in the house, it’s not easy for us to have guys working in there redoing it. Part of our tile in our bathroom was also chipped when they came to hammer the tacks on the carpet in. Definitely not the quality you expect when you pay around $15,000 to get your floors redone, especially since this is our first home.

We love our new vinyl flooring from Floor Coverings International! It looks so lovely. The installers new what they were doing and had to install a new subfloor as the old one was warped. They were all hard-working guys and did a fantastic job. We especially appreciated our salesman, as he had a no-pressure approach and stuck to the facts about the particular choices we could make and their costs. The price was reasonable compared to another quote we received, and that other sales rep was a little hard-sell as well, which we didn't appreciate. Overall, FCI has quality materials, a fair price, and a great work ethic. We can't be more pleased!

Excellent service, they helped us find exactly what we were looking for in our bedroom and were able to install very quickly for us. Phone staff was great and Matt was very transparent with all of our inquiries-- will definitely be getting carpet through them again!

We have had a horrible experience with this flooring company - specifically Dan. We hired him to do 3 rooms in our home, prior to us moving into the home with our small children. We were guaranteed by both the office and Dan the work would be completed by 12/1. As of today, nothing has been started. Dan would consistently go back on his word, often changing his story of why work had not been started yet, or information he needed. We would provide the requested information, and weeks later he would say he hadn’t started because the same information that had already been provided, was needed. He would take weeks to respond to phone calls and text messages. We finally got a reply when I had to call several locations. This is our first home. We were SO excited to have our rooms ready for our little ones to run around and play in. Instead, their toys, our beds, everything has remained in boxes waiting for the promised work to be completed. I would not recommend this company under any conditions. The dishonesty, lack of communication, and very questionable work ethic leave much to be desired. We will be taking our business elsewhere.

We love our new carpet! Matt was a pleasure to work with. He provided us with options to stay within our budget. We would definitely chose Floor Coverings International again. Thank you.

I recently had LVP floors installed by Floor Coverings International. It was a very positive 10 out of 10 experience. All members of the team were very professional and respectful of my home. Love the attention to detail. I am very pleased with the outcome. I’ve received many compliments on the floor. Your company is truly a worthy asset to the flooring business….one of the best I’ve ever worked with. I want to thank everyone that worked on the project. A special shout out to Sweet Abby, Don, Art, Bradley, and Glenn (the “master of his craft” ) Sincerely, Jude

I highly recommend the floor coverings international experience. This was the best way to purchase carpet in my opinion. Samples were brought right to our home and after discussing the project. The salesperson Dave had 3 great choices for us. This eliminated the process of looking through a carpet store sample by sample and getting confused. Look at that after selecting a couple choices. We received a quote the next day and were able to make an educated decision. Ordering The carpet was a breeze and it came in a few weeks later. They called to set up installation. The installers showed up on time, were really excellent and did a terrific job. The whole process was very professional. It's a Dave came a few days later to inspect the project and give us a sample of a spot remover. I would absolutely recommend this company.

This company has been amazing to work with and my new floors and baseboards look amazing! They truly care about their business. I needed to push back my installation date at the last minute due to an asbestos flooring scare and they were incredibly understanding and worked with me along the way. Dave is wonderful to work with and is very compassionate, knowledgeable, and professional. I highly recommend this company! Worked with other companies in the past that always seemed scammy and unprofessional, but not Flooring Coverings International- I will definitely choose them for all flooring services in the future. Thank you for being a trustworthy company!!!