Working with Rachel during a complete remake of our kitchen was a great experience. Rachel went out of her way to provide fresh suggestions while incorporating our ideas into the design. Flo-Dar used great design tools that helped us visualize our new kitchen. This process took a while but we never felt pressured along the way.
When we agreed to go ahead, a detailed written schedule and drawings were prepared. The plan clearly explained each party's responsibilities. The wait time to start the project was long, but in the end it was worth the wait. We anxiously awaited the start knowing that we would not have a workable kitchen for about a month.
The true proof was in the execution of the plan. Every item was completed on schedule! When any issues arose, Flo-Dar quickly addressed our concerns. The recommended contractors for electrical, plumbing, tile and floors were professional. They arrived on time and helped us with making decisions as their work progressed.
The Flo-Dar staff that worked on the actual tear down to the studs and installation of the cabinets, Paul, Ben and others, went above and beyond in doing their installation work, often making suggestions and doing extra things that were thought of as the project progressed. Each day of the project ended with a complete clean up and and an explanation of the next days work.
Lastly, the in-office staff coordinators, Alli and Robin, as well as Rachel kept us advised along the way and quickly responded to our emails and calls as things came up. Even after the job was done and we had an issue with a sliding trash can system in one of the cabinets they came immediately and fixed the issue.
All in all it was a great experience!
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