My family and I broke down on the Pensacola Bay bridge. We waited for 40 minutes for our insurance's Roadside Assistance program to just TELL us an ETA for a tow truck! They couldn't even find a dispatch! We gave up and decided to take matters into our own hands, and call someone local. I called Fletcher's. Thank goodness I did!
They answered on the first ring, and sent a dispatch right away. Less than a minute later, I received a call from the driver, Jessica. She asked some questions and told me she'd be to us within 15 minutes. She wasn't lying! Jessica arrived and immediately took charge of the situation, making us feel safe and taken care of! She loaded us into her tow truck to keep us safe and got the BMW (which, by the way, wouldn't go into neutral and so required "skates") loaded onto her flat bed in less than 15 minutes. She offered us a ride to a safer location, from which we Uber'd home, while she continued on to deliver our BMW to our chosen repair shop.
Jessica was kind, friendly, and professional. She obviously knew EXACTLY what she was doing, and made quick work of getting us towed and to safety. I cannot speak highly enough of the service we received.
If you need a tow, call these guys and rest assured that you and your vehicle are in great hands.