We celebrated our daughter’s first birthday at The 5 Star in late July, and overall it was a lovely experience. The venue itself is beautiful and created a perfect backdrop for such a special day. Arun was a pleasure to work with, he was kind, attentive, not pushy, and very honest with his recommendations, which we truly appreciated. The food was also very good, and the party hall was spacious and welcoming for our guests.
The reason I’m giving 4 stars instead of 5 is because of an issue with the bar service. We had booked an all-inclusive package for our 12–5 event, and Arun mentioned that the bar would be open early if needed. As our guests arrived, we let them know it was an open bar, only to later find out from the manager (around 1 PM) that he wasn’t informed it was prepaid. While the staff acted quickly to correct it, we unfortunately lost about 1.5 hours of bar service. On top of that, the bar wasn’t fully stocked at first, and I had to repeatedly ask for basic items like wine and beer. By the time everything was fully set up, it was closer to 2 pm.
While this was disappointing and a bit embarrassing in front of our guests, I do want to acknowledge that the team worked hard to resolve the issue once it was identified. For future events, I would recommend double-checking that all details are clearly communicated and documented in advance.
Despite this hiccup, the overall experience was positive, and I would still recommend the venue for its beauty, food, and attentive staff, just with the note to confirm everything explicitly ahead of time.