Extremely disappointed with this gym and its management. My friend's earbud case was stolen inside the gym, and now it's over two month's still have not found it and the staff they completely ignored it. No support, no action, nothing.
When we spoke to the owner, instead of helping, he rudely said:
> “I’m not here to take care of your small belongings. It’s not my fault, it’s your responsibility.”
my helmet also went missing inside the gym. Same story — no action.
A week later, the staff suddenly “found” the helmet in the gym, and we got to know a trainer had been using it without permission. Instead of securing members' belongings, staff was casually using lost items. Completely unprofessional.
Two theft incidents inside the gym, zero accountability, zero respect, and terrible attitude from management. If your things go missing here, don’t expect help — they will ignore you and blame you.
We genuinely do not recommend Fitness Heroes Gym to anyone who values their belongings and expects basic responsibility.