First Step Moving

Just used this company for the 2nd time in the last year. Denton to Celina back in April and now Celina to Arlington and they’ve been perfect. 2 man crew. Loaded my 1 bedroom duplexe and had it unloaded at the new location within 3 hours both times! I’ve spent less than $1000 for both moves - 10/10 Also, Christy is the best in the business. I work in property management and will be referring everyone that mentions movers. Again, thank you guys!

First step moving, made my move smooth, quick, and with ease! They arrived at the time I requested, and kept me updated on what time they would be there. I was moved out of my old place and into my new place with my furniture put back together a little over 2.5 hours. The movers were very nice and handle all of my boxes and furniture with care. I highly recommend them.

We had an awesome experience! Carlos and his partner Kevin took such great care of our valuables. One thing I’ll add (bc I think it was just THAT thoughtful of them) is that both movers removed their shoes EVERY TIME they walked on our new carpet. They were both professional and friendly. Company was efficient with our quote and payment communication. Would use their services again and will recommend.

First Step Moving was fantastic! They were easy to work with on getting the moved scheduled and gave a fair and accurate quote. On moving day, Chris and his guys showed up right on time and got straight to work. They worked quickly and made sure every single piece of furniture was wrapped and handled with care. They were great to talk to throughout the move. Everything made it to my new place with no hiccups and at a fair price. Highly recommend! Thanks team.

The crew arrived right on schedule, were friendly and asked questions along the way as needed. They were respectful of our items and even found a missing bolt from my bed and fixed it for me. They were very fast and efficient, finishing much quicker than I’d anticipated. Overall very satisfied and won’t hesitate to recommend. Also loved that their woman and locally owned!!

Several items were damaged during our move, including our living room TV. While they did return to patch a wall they damaged, the paint didn’t match, and it was poorly done. On top of that, I was accused of not checking a box thoroughly for a missing TV cord—which they had lost—and I had to borrow my son’s just to test the TV. Once we powered it on, it was clear the TV had been completely mishandled and crushed. Despite paying this company a significant amount to handle our move, we ended up having to replace the TV ourselves out of pocket. I submitted a damage claim, and the only response I received was that they might cover $30. Since then, there has been no further communication. They have not taken accountability, and I’ve been left with no choice but to file a complaint with the Better Business Bureau. This company has proven to be completely unprofessional and unresponsive. Consider this a warning—stay away and find someone else!!!

I’ve used 3 moving companies ever. By far this one is the best. The worker was professional and very efficient with my move. 10/10 highly recommended

I had 3 guys move me out of Celina to Arlington, they worked fast and carefully. They were nice & respectful of me & my stuff.

In the past 12 months First Step Moving has moved a portion of our household goods from our home in one city to an apartment and storage unit in another city twice and finally moved it all into our new home in the second city in a third move. Christy Vincent is the owner and runs a well oiled machine-she communicates well, prices fairly, treats her employees humanely and compassionately. We were able to have Pedro twice as the move leader. He is knowledgeable, fluent in Spanish and English, has great customer service skills, treats his staff with respect, and runs a very orderly process. In the three moves we never suffered any damage, found the crew pleasant, hard working and courteous. They were about 30 minutes late arriving to our apartment for the first load because they traveled from McKinney across 380. Need I say more. It does not prevent me from giving a five star review. Our final total was a little higher than we thought due to the amount of stuff we had to move. As I said, we believe pricing is fair and the contract states quotes can changed based on changing variables. And that’s the final thing I’ll say-everything is in the contract we received and there were no surprises. Thank you Christy, Pedro and crew!

I HIGHLY recommend First Step Moving. They are so AFFORDABLE, so CARING, and So NICE. They moved our stuff so quick and the crew were so nice. Christine even stopped by which was so nice. If you’re moving soon definitely reach out to them!