First Class Auto Repair

I took in my homda accord to get a few things repaired. What it needed was a new master key and a door that wasn’t opening. Overall these fixes ended up taking around a month to complete. I’m a college student who commutes to school and work and heavily rely on my vehicle. I called 6 times throughout the month and every time I called they assured me the ca would be fixed on a specific date. I would call them after receiving no communication and would always be told another few days. This happened 6 times. Finally receding my vehicle I first noticed they left trash in my car and tools. They also left the car dirty. I also noticed I was missing the back piece to my driver side mirror. I asked them about it and got the “I don’t know” answer. They said they would replace it and to this day I have received no call or communication, still missing the replacement part. I’m assuming an employee scratched my car and didn’t want to get in trouble. If you have ample time and can be without your vehicle and are okay with them using used car parts to fix your vehicle this place may work for you. The 1 star they did get is because they were kind enough to fix a second door that was broken which I couldn’t afford to fix due to the trouble I went though. I believe there good people just very poorly managed. All in all this is not a professionally ran business and I would highly recommend you find somewhere else. This review was only left because they failed yet again to replace the car part they took or damaged from my car and also because they failed to communicate. The car was under a different name from this review name so they may respond with, we don’t have your name in the system.

FIRST CLASS AUTO IN PENSACOLA IS THE BEST! The workers are awesome and very respectful. The waiting room is very clean and comforting, as well as the customers restroom. First class auto replaced my engine in my 2016 Mazda earlier this year and if I’m being honest, yes it took some time maybe about 3 1/2 to 4 weeks but I am very thankful that I was patient because my car hasn’t had any problem AT ALL since January. Of course I had to get rides and pay for Ubers but again I am very thankful I chose them to do the job. On top of all, I called around and did my homework and the price that First Class offered me was unbeatable. Because I had spent so much money paying people for rides and catching Ubers they still gave me money off, that’s how big of a heart they have there. Recently I had my breaks done at another auto shop because they said they could do them right then and there and i wanted them done ASAP But as I drove home my car was shaking so very bad, I was afraid for my son and I because it seemed as though my tires were loose. I decided to take it to First Class Auto and they got me in fairly quick because they were worried about our safety. They took the tires off and long behold the other auto shop forgot to put the pins in the breaks which caused it to be loose which also caused my roders to wear all the way down but once again First Class saved the day. They cleaned up the next auto shop mistake and we were back on the road within 2 hours. I felt very safe and my car was running like a champion. I trust those guys there with all my heart. I even witnessed them give another customer 400 dollars off her bill because she was complaining about how long it took them to do her car. Something that I know for sure other auto shops would not do. Although she didn’t think so, I thought it was a blessing. I thought that was very sweet and kind of them to do that. But hey, the saying is ‘we can’t make everyone happy.’ I Am just saying give First Class Auto a try. Patience is value, patience is a virtue, patience is a gift and good things comes to those who wait. THANK YOU SO MUCH FIRST CLASS AUTO REPAIR. I TRULY AM THANKFUL TO KNOW THAT THERE IS STILL GOOD HONEST AND CARING AUTO SHOPS AROUND. YOU ALL ARE AWESOME!!!❤️