My wife's experience. Terrible, terrible experience I called Raymond told him I had flat tyre this was around 5pm, told it might take a few hours which is fair enough, explained to him I had a daughter in the car, his reply was look Mrs we will get to you when we can, I was shocked, at 6pm I called again as I just wanted re-assurance and he said he will find out were the other fella John was as he was finished his daily shift, I said OK and waited and waited he never bothered to get in touch with me at all it's as if I didn't exist, I had to get a family member who lived 2 hrs away from us to pick us up and leave the car behind, a friend will now help us sort the car. Its now 11.50am on Sunday morning still no word from Raymond, you call yourself a businessman your a joke, your suppose to look after customers especially if they have children with them. If this ever happens to anyone else DO NOT hesitate to post. You should not be running that business your a disgrace.