First Choice Automotive

I had a wonderful experience with First Choice Auto. Sir Tony and Justin were very helpful and gave great recommendations and advice. The repair service was outstanding, and my car is running better than ever. I’ll definitely return for my next repair needs!

Had a lift kit and new tires installed on my truck, and the service was outstanding from start to finish. The team was friendly, professional, and really knew their stuff. They walked me through the options, answered all my questions, and got the job done right. Pricing was very reasonable, especially for the quality of work. You can tell they take pride in what they do. I’ll definitely be coming back for future work. Highly recommend!

I had my truck serviced at First Choice Automotive and the experience was terrific. They responded quickly and kept me informed throughout the entire process. They handled everything directly with my third-party warranty provider, so I didn’t have to worry about a thing. I especially appreciated their clear communication and the fact that they warranty their own work. I originally came here on a friend’s referral, and now I would gladly recommend them to anyone in need of quality service.

I highly recommend First Choice for not only their expertise but their honesty, as well. I left my car with them after being told elsewhere that the alternator needed to be replaced. Prior to replacing the alternator, they did a diagnostic and it indicated the battery was bad. Well, the previous place had run a diagnostic and their test showed the battery was good and the alternator was bad. Hannah at First Choice put in a new battery, rechecked the alternator which was fine and my car was ready to go. (My battery was under warranty so I didn’t even have the expense of replacing it.) I worked directly with Amber at the front desk and Hannah, one of the mechanics, and they made my experience so positive. Because of their honesty and integrity, I ended up with a bill several hundred less than I had planned. What a refreshing way to conduct business!

I had an issue that I needed help with before the winter storms arrived. They were able to fit me in and give me peace of mind that my problem was fixed and I would make it home safely. Thank you so much for your excellent customer service.

I went in to have a new bulb put in for my front right light and the guys did a really good job in spite of the old bulb not coming out well and hard to install the new bulb. The guys were friendly and smart. 😀

Ive had a couple good size repairs done at First Choice and have been very satisfied with the results. The communication with Tony and the team is always streamlined and detailed. The way they send inspections and invoices makes it simple and quick to understand what's going on. I will continue using First Choice Auto and would recommend them to anyone.

I had an excellent experience at First Choice Automotive this past week. I got a coupon for an oil change. I was so pleased that they didn't try to upsell me by offering to change transmissions or paint my car like most places do when they see some old man. They changed the oil told me I needed to replace both air filters soon didn't make me feel bad that I couldn't afford it at the moment. Left my car clean. They are certainly my new place to have my car serviced. I'm really impressed by their honesty.

I feel confident that I will have a trusted diagnosis when I have work done at First Choice. I also love that There is easy access to their coupons. Fair and helpful on prices of service.

If you value your car, your wallet, or basic honesty, avoid First Choice Automotive. After my experience, they should be renamed Last Choice Automotive. My vehicle was towed to First Choice Automotive at the end of October for a simple coolant leak after being referred by Austin Automotive Mobile Repair. What followed was almost two months of delays, zero communication, contradictory information, and a complete failure to provide the diagnosis I paid for. Here’s what happened: • I was charged $429 for a diagnosis, with the promise that half would be refunded if I approved the repair. • Days went by with no updates. I had to chase them, and the only person who ever returned my calls was their mechanic, Johnny — NOT the owner. • Out of nowhere, I was told by the previous shop that First Choice determined my engine was “blown.” • When I asked First Choice directly, they admitted they didn’t actually know if the engine was blown — only that they “couldn’t rotate the crank,” which is not a diagnosis. • Then the owner suddenly sent me a rude message demanding payment and telling me to pick up the vehicle. • When I arrived, he handed me a bill for $671, claiming they “diagnosed” it and even swapped the starter — which I never approved and which provided zero useful information. • I asked specifically: “What exactly did you diagnose?” He could not explain what caused the engine failure, when it failed, or whether it failed under their care. All he could say was “the engine is blown,” which is NOT a diagnosis. The most disturbing part: The owner openly told me that the previous shop (who referred me to them) is their “#1 customer” because he brings them cars he “can’t fix or somehow breaks.” This raises serious concerns about conflicts of interest and what exactly is going on between those two businesses. What happened next: I had my vehicle towed to Eurofed in Austin, who actually DID the diagnosis I paid for. They scoped the cylinders and found broken valves and damaged pistons caused by a timing chain issue — consistent with improper work when the prior shop replaced the water pump. Eurofed provided a full report and quoted nearly $40,000 in engine damage. To be clear: I drove the vehicle in with a mild coolant leak. I got it back with a destroyed motor. Then it got even worse: After disputing the charge with my credit card company — entirely justified, since First Choice never provided a legitimate diagnosis — the owner sent me a threatening text message. He stated he would sue me in small claims court if I won the dispute. He also admitted to looking up background information about me, which is completely inappropriate and unsettling. In summary: • They did not diagnose the problem they charged me for. • They performed work without approval. • They failed to communicate for weeks. • They handed me an invoice for meaningless labor. • And then the owner threatened me when I disputed the charge. No customer should be treated this way. NO ONE. I am forwarding everything — including the text messages — to my attorney and the Texas Attorney General’s Office. What I experienced goes far beyond poor service. If you’re considering taking your vehicle here, even for something minor, do yourself a favor and go anywhere else. You’ve been warned.