Great service. Excellent!! Friendly!
Treated like family. Top notch service. I want to thank FAUSETT'S for the wonderful service and compassion shown to me. I was having a rough morning ( mother-in-law passed away before daylight). Went to run errands and my tire light came on, pulled into the nearest tire service center and after waiting for over an hour was told it would be at least another hour or longer before they could even look at my tire. I leave and go to the dealership I purchased my truck from 2 years back, I am still making payments on this vehicle. The service manager tells me that they cannot help me, said we really don't work on tires, but yet sells tires, mounts tires,rotates and aligns tires?
I explain to him that I purchased this truck from them, have had a death in the immediate family and need the tire fixed, this man tells me its Friday, I know what day it is! And that I'm just outa luck, tells me to go to the the the tire place I just left. BUT, BUT...the technician working tells me to come back after lunch and he will fix it, because he found a screw in my tire while the service manager is telling me they can't help me. I can't wait until after lunch, the technician marks the screw and apologized for the way I'm being treated. I leave, going home and see FAUSETT'S. I go inside and tell the man behind the counter what is going on. This man immediately apologized for how other businesses did not help me, offered his condolences for the passing of my mother-in-law and explained it would be approximately 30 minutes before my tire could be fixed. That's great! I need it fixed. Offered me a seat, inside where it was cool. I was spoken to/checked on 2 different times and updated on my wait time and progress of getting the tire fixed.
My vehicle was brought back to the front door after the tire was fixed. The technician who fixed it came inside, explained what he did and he apologized for the awful morning I was having, thanked me for my business and walked me to the service counter. The owner again apologized for my experience at other businesses and for my 30 minute wait at FAUSETT'S. The service was fantastic, the employees and owners were kind and courteous. I was treated with respect, more like family than just a customer. FAUSETT'S is the place to take your vehicle for tire repair or engine/automotive work.
Best in Adel Ga.!! Thank you again for all your help.