DO NOT USE FAST LAWNSCAPES
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After careful deliberation I’ve decided to write this review after seeing a TikTok made by Kelly Guerrero about my pavers being “repoed” for failure to pay.
In short, I did not pay my remaining balance with this company because of the quality of work that was done. Please see all photos. I was issued a full refund and allowed this company to gather their materials.
The long detailed version, I hired Fast Landscapes to put in pavers and rocks in my garden. On the day of the job I noticed that the pavers were being installed in a different pattern than the photo that was shown to me. When I asked Tommy to please do the pattered as discussed, it was a different pattern altogether. When I asked them to do the pattern in the photo Tommy LIED to me and said that it would cost more because of more cuts and double the materials would be needed. I’ve confirmed this lie with neighbors and another paver company. So I allowed them to continue the work with the traditional brick pattern.
We also discussed moving the irrigation system, they made terrible cuts into the bricks. Some of the cuts were so terrible that the bricks were in pieces. I mentioned it to them and I was told that they no longer touch irrigation systems as of the week prior, which is when my neighbor also got a quote and was told that they would move them for him. I told them, as long as the cuts looked okay that we could leave them. They tried again and it looked terrible again.
When I returned home after receiving a message that the job was complete, I honestly thought it was a mistake. Everything was a mess, the pavers were very wavy, jagged cuts, the bricks didn’t go all the way up one side of my driveway. Partial bricks were missing where they should have been cut. I called and they said that they were finished.
This is where all of the drama starts. I called the company and spoke with Kelly, she tells me that she sees nothing wrong with the photos she was sent and we talked about my issues with the job. She tried to give me a hard time but then caved. She explained that it was Tommy’s first job as a project manager and I was a Guinea pig, nice!
They came out three times to try and straighten everything out and I could tell they were frustrated, but it still looked really bad! I live in a new neighborhood and I didn’t want to be the first with subpar work. She took me around the neighborhood to show me other pavers and their imperfections, I pointed out how they were better than what is in my driveway, she disagreed with an irrefutable visual comparison. I knew that we were no longer going to be able to work together. They wrapped it up once more, it looked better but still bad.
I showed them pictures and tried to get them out once again to fill the gaps, cut the bricks for the ones missing, and level them out. Her response was, “it’s clear that you won’t be happy no matter how many times we come out. Your driveway is un level…”
At this point I refused to pay, this went on for a day or so. At a later point she threatened to take it all back. I told her if she issued a full refund that she is welcome to grab their materials. The refund was issued and materials “Repoed” taken.
Overall, it was a huge waste of time. I did get my money back. I spent more money with another company that did fantastic work and they only took half a day!