Update - issue was fixed. I will have to fix the lawn myself. Thank you for finally calling back. I have updated the stars from one to three.
I was involved in an accident and broke my back, pelvis, femur, and ankle, and had a lot of internal injuries. We have no privacy in the backyard from our neighbors so I decided to hire a company to install clusia along the fence and a couple other small things. I couldn’t do the work myself because of my injuries so I hired this company back in March. I asked that we don’t go beyond the house more than 12 feet. I asked for a rose tree planted in my landscape bed. I asked for plastics edging to be put around all the landscape beds. They quoted me a price and I gave them my card number for the deposit. The timeline was about a week or two.
When they got here, they got right to work. They were really fast and I appreciate that. I saw them starting to dig past the house 12 feet and I tried to tell them to stop. They landscapers kept going because they didn’t understand. I tried to tell them a couple more times and they didn’t listen. I had my mother in law go out there and talk to them because I was in a wheelchair and couldn’t roll out there. They kept going along the whole fence so I called the HOA to get permission for that. They said it was fine as long as we don’t go beyond the neighbors fence.
When the landscapers were done, with the back, I noticed they went about 6-10 feet beyond the fence. I told the guy that wasn’t acceptable. He said I said to go 12 feet beyond the house. I’m like that’s not the house. That’s the fence! So they continued on and finished the front. When they were done, they just took off without a peep.
I called the manager, I believe Jose, and I texted him telling him not to charge me until the job was complete and to call me back. They charged me and never called me back.
I have been trying to call for the last few months. The office manager always says she will have the manager call me and they never do. We did get someone to come out for an estimate and they said they would get it fixed because it was their fault. He saw they planted almost 10 feet into the HOA property. He said they would be out on 2-3 weeks. They have not shown up. Or called. It’s been about 5 weeks. I shouldn’t have to hire another company to fix their mistake. But I can’t get a call back. It’s been 6 months now and this is getting ridiculous.