Don’t claim to be a family practice if you don’t actually see children. I called ahead and was told they see kids, so I brought my 13-year-old in for a bite that looked infected. When I arrived, the man at the front immediately told me to go to after-hours pediatrics. I explained it was already 10:40 p.m., that place closes at 11, and I was 15 minutes away. His response? “It’s not 11 yet.”
I reminded him that I had called and was told they take children, and that it was just a bite I wanted looked at. Instead of helping, he asked what insurance I had. I told him I was paying cash, and he still told me to go elsewhere.
Extremely rude, dismissive, and unprofessional. Certainly not somewhere I’d ever recommend to anyone.
Update to the response from the location: Your public response does not reflect what happened during my visit. I called ahead and was told you see children. I arrived with my 13-year-old for a bite that was getting infected. The lobby was not busy. The staff member did not begin check-in and instead directed us to After Hours Pediatrics. When I said they close at 11:00 p.m. and it was about 10:40 p.m., he repeated that we should go there; even when I offered to pay cash, we were still turned away. We then went to the ER.
AS STATED EVEN AFTER STATING I WILL PAY CASH I WAS TURNED AWAY! Also you can’t confirm I called if you don’t have my number to confirm.
Please stop suggesting you started intake or that we declined care—neither is true. If needed, your cameras/audio should confirm the conversation. I’m sharing this so families know what to expect and so the clinic can address front-desk triage and clearly state whether pediatric patients are accepted.