Family Medical Supply Store

Highly recommend this family owned location for knee scooters, rollators and bathroom equipment. They have so much you could spend your whole paycheck with a smile on your face and love everything! They even have this area with custom made holiday items like wreaths, T-shirts, & jewelry! Each person that works there, I believe I have met each person now, has exceptional personalities and will help each person on a one-on-one basis and make you feel like VIP!

My mom was referred to go to family medical supply by her insurance. She was unable to go to the medical supply on her own as she was injured and just coming back from a doctors appointment, I offered to pick up the prescription for her. The prescription was for a knee scooter as my mom had a boot on her foot. upon entering the facility I noticed that nothing was priced and prices were being made by my appearance and somewhat pulled out of a hat. I had a prescription in hand which they never once looked at the prescription and never ran my mom insurance. They proceeded to give me a flat rate to pay $200. I intern inform them that my mom has a prescription and the insurance was not ran. The owner of the company expressed “I already know that the insurance is not going to cover it”. Unbeknownst to her my mom has dual coverage and one of her insurances would have covered it. They were very insistent and persistent on not running the insurance. Knowing that my mom was given a prescription for a reason I went ahead and purchased the scooter for her as she was not with me. Once I contacted my mom she then informed me that the scooter was not needed. Not even an hour later I contacted the owner to return the item as it was not needed, she refused to refund the item even though I just left the store not even an hour ago, she expressed that I can pick some thing else in the store. My mom did not need anything else in the store nor do We foresee or plan on having any other medical issues. The business was very unsettling and felt very unprofessional. I would NEVER recommend family medical supplies to any family or friends. The $200 could have gone to my mom‘s cancer medication‘s, diabetes medication‘s and more. This is so unfortunate that a business is ran this way.

I’ve been buying supplies from this company for years and they’ve always been kind and very helpful. The owner has literally waited for me after closing in order for me to get the supplies I needed. I’m so grateful to have found them. Don’t know what I would have done without them. Thank you!

I had an amazing visit to Family Medical Supply Store today. Cecilia took care of me and my family with our purchase. She made sure to ask questions to ensure we made the best selection for our needs. We sincerely thank you for your help.

I've been a customer of FMS for several years and they've always exceeded my expectations. Most recently I needed a bath chair assembled and Cecilia did not hesitate to do it for me at no charge. Although she refused to accept my offer to pay, she agreed to accept a small token of my appreciation. May the Lord continue to bless you as you continue to be a blessing to others. 🙏🏼

My son broke his foot and needed a boot so that he could fly back to Montana, as pain free as possible. We happened to come across this store! Thrilled we did! Cecilia was so kind and helpful, and made it a very easy experience! Thank you so much!

Exceptional customer service, very patient, and knowledgeable. Kathy and Michael are Godsends. We entered as customers and left feeling like family members. My mother says she got her dignity back after today's visit. The wheelchair and walker are perfect. Thank you so much. I highly recommend this business for anyone with medical supply needs.

This place is Amazing!!!! From the first time I walked in, Ms. Kathy and Cecilia have been absolutely wonderful working with the needs of my special needs son. They have made me always feel welcome, offered product suggestions based on their know and my son's needs. I would NEVER go anywhere else!!!! Please go and visit them so you can feel like you are part of their family!!!! 💕💕💕

BEWARE! My husband purchased a knee brace that was fitted by store employee. He was told that if the brace did not stay up that he could return it. He walked from the store to his car with knee brace on and it slid to his ankle. Tried to return the brace and was told it was not returnable. Had to wait three days to talk with store owner who was not available to take my call. When He finally spoke with the owner he was cussed out and said that no items were available for return. It is gravely concerning that he spent $70 on a knee brace, that was fitted by a store employee, and not allowed to return the brace when he was told he could. The brace was worn for less than 5 minutes. FEELS LIKE A SCAM.

The number one place to shop for medical needs for myself and my children! The staff is so polite, respectful, and very knowledgeable. The store is always clean and smells great when you walk in (not like your typical moth ball smelling medical store)! I wish I could give them more than 5 stars!!!