Asked for a quote for a bathroom re-seal and boiler inspection. He gave me a quote and we booked him in.
Upon arrival, he did the boiler inspection no bother. I had showed him the seals in the bathroom that were really bad, but had also reiterated that all the seals needed done (as I had said in my email to him). The email states that I needed White, Clear and Grey coloured seals for my bathroom.
When he had finished and left I noticed he had only done a few of the seals, so I asked him to come back and finish the job. In this email I had also mentioned he needed grey sealant to fix this issue.
When he came back the second time, I showed him all the seals he had missed, to which he claimed he had no time to do them. He only had clear seal, which was no good for me. He told me that the others didn't need done because "the bathroom is water tight already", to which I pointed out the holes in the seal on the floor, therefore the bathroom is not water tight which was the reason I had asked him to do them in the first place. He offered to put clear sealant on top of the old existing one - I refused as I feel it's common knowledge that the old sealant must be removed first. He then told me if I wanted the bathroom sealed again, I would need to take the old seal off myself first, and he would charge me more.
Due to his abrupt attitude, and his refusal to carry out the job properly, I asked him to leave my house.
I have written proof (attached) that I asked for the bathroom ceiling, floor and wet wall all to be resealed (not just a couple of seals, as he did), and that I had asked for three different colours of sealant. I had done what he asked of me, and sent photos of the whole bathroom that needed work. He then gave me a quote based on that...
He claimed he did not see the email (ie, he didn't read it properly before sending me a quote).
It is not my problem that he didn't read his email properly before quoting me. He gave me a quote for the work I had asked for, yet didn't carry out the full job.