New Look Eyewear

I dropped by here to fix my sunglasses. It’s my first time, but they are so kind. I only asked him to replace the nose pad. After fixing, I noticed that my sunglasses was tightened a screw. He is so professional. Thank you for your kind.

I've been going to Eyemax for the past 4 years. You can get your annual eye exam done in 15-20 mins. Very professional and quick (not rushed) service. 10-15% off the frames if you decide to get your glasses from them.

Dr. Tracy Wong is the best, and now my favorite, optometrist! She explains every detail of what's going on and why. She was able to answer questions I had before I even had them! She is INCREDIBLY thorough and really knows what she is doing. I never knew so much about my own eye health until coming to the clinic today. Any worries I had were cleared up by her and she was very keen to follow up. I can also see super well right now and am beyond words. Dr. Tracy, you know what's up and you are absolutely fantastic!! The staff here were also super friendly. I lucked out in getting in the same day as calling for an appointment, and Dustin was so pleasant about it. I'm over the moon. 100/5 stars for being exceptional!

Thanks to the two lovely men who helped a stranger from Australia! With four weeks of my holiday to go my glasses were barely holding together and Justin and the Optometrist on duty went out of their way to fix the glasses as best they could. They lasted the rest of the trip! What kind and generous help - with no expectation of turning me into a regular customer. So if you do live in Vancouver and need to buy glasses - please consider going to them. If they offer such great service to me I imagine it will be as good or better to you!

This is a great eye clinic that has saved me a couple times! Dustin fixed my glasses as best he could and didn’t charge me. And when i had an unusual eye emergency recently they got me in at the end of the day to help me. Always polite and happy to help. Highly recommend!

Good and then Bad Experience. Lost order? No follow up/ Lack of attention to customer service. Honestly I would have loved to give a higher rating for my experience there simply because I did have a great first visit there. On my first visit (16 July) , the optometrist (Dr. Tracy) as well as all the staff on that day were extremely helpful. They provided me with a lot of great advice and suggestions especially for someone who hadn’t had any previous history visiting an optometrist/ glasses shop in Canada. I was genuinely very impressed by their service and so I decided to purchase my glasses with them. With the buy 1 get 1 free discount, I decided to get a pair of prescription sunglasses and a pair of regular prescription glasses. I was told that there would be an approximate wait of 2-3 weeks (which was honestly fine to me). After 3 weeks of eager waiting around the 3rd of Aug, I finally got a call from the shop letting me know that my glasses were ready. This is when things started to go downhill. First, I did request on my first visit to be contacted by email and not by phone since I do have the tendency to not check up on my phone during work hours. This request was not met, which honestly wouldn’t have warranted this negative review if it wasn’t for what happened after. The staff that day told me that sunglasses tend to take a little longer (which is fine) and she told me to wait till the end of the week or at latest by the beginning of next week. Then came 2 weeks of no communication what so ever on what happened to my sunglasses. I finally decided that it was time to check on what was going on so I called them again on the 13 Aug. What I was told was that there was a change in management and staff so my order got lost but not to worry they had resent my order to be made and to wait for another 2 weeks. After calling them yesterday (29 Aug) they couldn’t tell me what happened to my order. What they said was something along the lines of that they couldn’t contact their supplier and so they will call me back the next day. This did not happen. It’s been more than a month. To be exact it’s approaching 2 months and nothing has been communicated whatsoever regarding orders. I feel genuinely disappointed that I’m constantly following up on something only to be told to wait more or that they don’t know. Literally only giving 2 stars because of the lovely optometrist (Dr. Tracy) experience.

Was visiting from out of town and needed my Oakley’s to be adjusted. Heather was extremely kind and professional. She not only adjusted the glasses but explained how the adjustments were done so I would know what to ask for in future. Thank you so much!!! Excellent service!!!

The screw on my glasses fell out, and popped in to get some help. Gentleman was very helpful in getting a new fitting screw, free of charge too. Also gave my glasses a full clean. Excellent service.

This placed changed my life! Went from glasses to contacts very fast and painless! Amazing customer service and directly bills to insurance! When things get delayed as well they make sure the customer satisfaction is guaranteed! Would highly recommend!

Stopped by EyeMax EyeCare, asking if they were able to repair my sunglasses and amazingly, they told me they could do it in just 15 minutes, but since we were on our way to a reservation at Miku Sushi (just a few blocks away) we asked if we could come back after. When we returned, they had repaired my sunglasses perfectly and at NO CHARGE. Lovely customer service from everyone we interacted with.