Eye Consultants of Northern Virginia PC

I am actively looking to leave this practice and go elsewhere. The doctor is friendly and I have no issues with her (Dr. Khanna). My issue is that they just canceled a Dec. 5, 2025 appointment for my son that has been scheduled since Dec. 2024. When I called them back to reschedule, the earliest they could offer me was March 6, 2026. That is unacceptable given they were the ones to cancel. The receptionist was unempathetic and unapologetic. This is the second time this has happened to us at this practice.

Although the people are relatively nice (not including the Dr.), they overbook the office and take people very late. We arrived 20 minutes early, was taken 20 minutes late and people arriving after us were taken before us. When I brought the issue up with Dr. Khan, she ignored the fact that we had been there for over 90 minutes and just talked with my daughter who was the patient. Additionally, they charge you out of pocket for eye refraction despite it being a covered service at an optometry facility and with a PPO with Carefirst. I would recommend looking elsewhere as we will be.

Honestly, I felt that the entire experience was a waste of time, especially since I had to arrange childcare in advance. I had already been in my appointment for about 30 minutes when the staff member who assisted me (who was very kind and professional) informed me that the wait would be an additional 1.5 to 2 hours. I arrived at 12:00 p.m., even though my appointment was scheduled for 1:00 p.m., fully prepared to wait that extra hour—which I did. However, the older gentleman at the front desk made a sarcastic remark about me “just liking to be early,” which came across as unprofessional. Shortly after, he began speaking quite loudly about my insurance information, which felt like a clear violation of HIPAA privacy standards.I also became aware of other patients’ personal information due to conversations held by the older woman at the front desk, including details about another patient’s medical history and Medicare coverage. This was very concerning and clearly demonstrates a need for improved staff training on patient privacy and confidentiality.

Dr. Ailani is an outstanding eye doctor whose professionalism and care are truly evident. From the beginning, he took the time to explain all available options for my surgery, including the potential risks and the detailed mitigation plan should any complications arise. The operation itself was painless, and the results have far exceeded my expectations. I highly recommend Dr. Ailani to anyone seeking exceptional eye care.

Dr. Dao is actually very kind and knowledgeable, however, her staff sucks. I asked to speak to the physician or to have her call me back about a prescription she wrote. I asked specific questions, and they did not resolve any of my requests down to having the physician contact me. If you're getting a prescription in this office, ASK FOR THE PD BEFORE YOU LEAVE AND DO NOT LEAVE WITHOUT IT. You have been warned.

Incredibly grate for Susy at the front desk for assisting with my updating my appointment. Dr. Gupta was friendly and patient. I've been coming to this practice for over 7 years. When an issue comes up with my eyes, I know I'm in good hands with this practice.

Staff was very friendly, welcoming, and professional, and Dr. Gupta was incredibly thorough and knowledgeable— he took extra time to explain diagnoses and treatment options. The facility is immaculate with state of the art equipment/technology, and it is clear that much pride is taken in the work and practice overall.

Despite a full waiting room I was seen quickly due to the many staff available. I was seen for my yearly eye exam following cataract surgery 4 years ago and continue to have excellent 20/20 vision. I would highly recommend Dr. Ailani for all your eye care needs.

Update: I had an unfortunate interaction with the call center yesterday but I was presently surprised when the call center manager contacted me about the interaction with her employee. The employee apologized for the behavior and I also apologized as well for raising my voice during the call. I really appreciated the follow-up, it meant a lot, thank you!

My experiences at the Eye Consultants of No Va were all positive. The staff was friendly and efficient. The initial appointment was comprehensive so it took a long time. But, all the components moved at a steady pace. I was impressed by the thoroughness of the information gathered and the professional attitude of each technician, assistant, receptionist as well as doctor with whom I interacted. Efficient. Helpful. Caring. I would highly recommend this company service to anyone dealing with vision issues.