Nic and Wes were very knowledgeable and helpful in discussing our options for repairing or replacing our gas insert. They were very polite, and very careful in working around furniture, and they protected our hardwood floor with drop cloths. They scheduled an appointment to return to repair or replace the unit once we review quotes and model options. They were very helpful and accommodating, and willing to work with us to address the issue before Christmas. (December 1, 2025)