About
"Bring timeless, style and elegance to your space. Sleek, simple and sophisticated luxury designs will create the luxury you dream of. We provide customized options to match your taste or home all under one roof. Visit our , website, to let the experience begin." With over 35 years experience in this space, Chat with our friendly advisors who will assist you in creating your luxury space.
Contact us
Hours
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9:30 AM–5:30 PM |
| Sunday | 12–5 PM |
Reviews
2.4 out of 5
(37 reviews)
2.4
5
4
3
2
1
Ismaeel Haqq
3 weeks ago
This is just the start of what’s to come for this company. Order placed on 28/12. Countless emails sent chasing up my order. I cancelled my order on 03/02 after receiving multiple delivery windows which were not adhered too. I then asked for a refund. Completely stopped replying. This company is a scam. I have multiple chances for them to make things right by simply giving my refund. They are choosing not to. Do they think they can just take my hard earned money and walk away? 60+ emails in total sent
Simon Hood
2 months ago
Ordered an electric inset fire from Esme. It arrived fine and I was happy with it. My issue is the after sale support. The remote stopped working shortly after and since then my experience with the company has been dreadful. I reported the fault to their WhatsApp and they promised to come back to me. After weeks of chasing them and getting no response, they blocked me on WhatsApp. I tried calling but no one ever answers the phone or returns calls. I emailed them - no response. I used their contact form and I received a brief response telling me that the remote (a small infrared remote) would cost me £45 to replace. What a rip off. They also told me to try resyncing the remote - it’s an infrared remote!! It isnt synced to the fire so that advice is absolute nonsense!! I WOULD SUGGEST YOU AVOID THIS COMPANY AND FIND THE PRODUCT SOMEWHERE ELSE!!!!
About
"Bring timeless, style and elegance to your space. Sleek, simple and sophisticated luxury designs will create the luxury you dream of. We provide customized options to match your taste or home all under one roof. Visit our , website, to let the experience begin." With over 35 years experience in this space, Chat with our friendly advisors who will assist you in creating your luxury space.
Hours
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9:30 AM–5:30 PM |
| Sunday | 12–5 PM |
Contact us
Reviews
2.4 out of 5
(37 reviews)
2.4
5
4
3
2
1
Ismaeel Haqq
3 weeks ago
This is just the start of what’s to come for this company. Order placed on 28/12. Countless emails sent chasing up my order. I cancelled my order on 03/02 after receiving multiple delivery windows which were not adhered too. I then asked for a refund. Completely stopped replying. This company is a scam. I have multiple chances for them to make things right by simply giving my refund. They are choosing not to. Do they think they can just take my hard earned money and walk away? 60+ emails in total sent
Simon Hood
2 months ago
Ordered an electric inset fire from Esme. It arrived fine and I was happy with it. My issue is the after sale support. The remote stopped working shortly after and since then my experience with the company has been dreadful. I reported the fault to their WhatsApp and they promised to come back to me. After weeks of chasing them and getting no response, they blocked me on WhatsApp. I tried calling but no one ever answers the phone or returns calls. I emailed them - no response. I used their contact form and I received a brief response telling me that the remote (a small infrared remote) would cost me £45 to replace. What a rip off. They also told me to try resyncing the remote - it’s an infrared remote!! It isnt synced to the fire so that advice is absolute nonsense!! I WOULD SUGGEST YOU AVOID THIS COMPANY AND FIND THE PRODUCT SOMEWHERE ELSE!!!!
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