Encore Patient Transfer

I had an excellent experience today with Encore Patient Transfer during my trip from Newmarket Hospital to RCC Finch Avenue, and I want to give special thanks to Dilsher, my driver, and Joban, the patient services representative who assisted me. From the moment they arrived, both of them were incredibly professional, kind, and reassuring. They handled everything with care, made sure I was comfortable and safely secured, and communicated clearly throughout the entire transfer. The ride was smooth, the service was punctual, and their friendly, respectful attitude made a stressful day much easier. I truly appreciate the compassion and dedication they showed, and I highly recommend Encore especially Dilsher and Joban to anyone needing safe and supportive patient transportation.

Amazing last-minute service when we needed it most ​I cannot thank Encore Patient Transfer enough for their help this past Wednesday. My mother, who is wheelchair-bound, was taken to Juravinski Hospital by paramedics. Because it was an emergency, her wheelchair was left at home. Once she was stitched up around 11 PM, we were stranded with no way to get her home. ​I called three other companies who told me the earliest they could come was between 7 AM and 11 AM the next morning. When I called Encore, the operator was incredibly helpful and friendly. She understood our situation immediately and secured a pickup for 1 AM, promising to update me if there were any delays. ​The team arrived early at 12:50 AM (Truck EN008). The two gentlemen were outstanding. They were attentive, kind, and professional. I really appreciated that they used my mom's name every time they spoke to her, making her feel comfortable and respected. They explained every step of the process—from moving her from the hospital bed to the stretcher, and finally helping her into bed at home. ​While the cost ($360) is an investment, it was comparable to the other companies I called, and considering the time of night and the level of care, it was worth it. Encore will be my first call if I ever need patient transfer services again.

I want to personally thank Encore for helping me transport my mom while I was stuck out of town due to weather. They provided options and were very compassionate. Her transport was great and helped her right into her room. Thank you so much for helping get my mom home.

I had excellent experience with encore patient transfer, with gurdeep and jaspreet. They made the entire process of transferring a loved one so much easier. From the very first contact, they were attentive, professional, and showed real care. Gurdeep and jaspreet make sure all our needs were met and kept us informed every step and handled everything with great care, making us feel reassured and comfortable throughout the transfer. I could tell they genuinely prioritize their patients well being. Highly recommended encore patient transfer if you’re looking for reliable, compassionate, efficient service. Thank you both gurdeep and jaspreet for making stressful situation much smoother. They not only provided exceptional service,but their warm,kind-hearted nature truly stood out. Made us feel like family.

Fantastic service! Ahmed was patient, attentive, and highly professional. He went above and beyond to ensure everything ran smoothly, turning what could have been a very stressful day into a calm and well-coordinated experience. I’m truly grateful for his support and would highly recommend this service.

I can’t thank Encore Ottawa enough, especially Sukhman and Arsh, for the outstanding service they provided. They treated me with genuine kindness and care, never rushing and always making sure my needs came first. Their ability to combine professionalism with compassion made a huge difference in my experience. Their service with other patients was comendable as well. They transferred a old lady from hospital to home and they took care of every aspect, were kind, thoughful and understanding. Sukhman and Arsh did an amazing job. It’s rare to find such a thoughtful team that truly understands the importance of patient comfort and dignity. Encore is doing amazing work, and Sukhman and Arsh are a big reason why.

Ahmad was the best!! He transferred my 89’year old dad, with care and compassion, from RCC to Southlake hospital. Didn’t leave his side the whole time and was so kind. He kept the truck warm and drove safely during a snow storm. I can’t say enough about him. Thank you for your kindness . Lynn Hutchison

Encore Patient Transfer provided exceptional service from start to finish. The team of Dilsher and Joban was professional, caring, and extremely attentive to every detail, ensuring the transfer was smooth. I would highly recommend Encore to anyone in need of reliable and first-class patient transfer services – they truly go above and beyond!

I recently engaged the stretcher vehicle service and was most favourably impressed by the exemplary conduct of the drivers, Mr. Dilsher and Mr. Joban. They arrived with impeccable punctuality, and their driving was of the highest order—combining consummate skill with the utmost care. The service throughout was characterised by dependability and professionalism, inspiring complete confidence in their trustworthiness for any future requirements. Furthermore, I wish to extend my sincere acknowledgement to Mr. Mohammad Kaif, Mr. Dilsher, Mr. Joban, Mr. Manpreet, Mr. Samar, Mr. Surjit, Mr. Lovepreet, Mr. Alex, and Mr. Emmanuel, who collectively rendered invaluable assistance in transferring my client. Mr. Alex and Mr. Emmanuel, in particular, displayed remarkable efficiency in both the collection and safe delivery of the client, as well as in transferring the patient through elevators and across multiple floors with the utmost competence and care. The team’s efforts in facilitating wheelchair access, both on arrival and upon return, were executed with exemplary precision and courtesy. The two-way communication maintained throughout the process was excellent, ensuring that every detail was attended to with efficiency and care. I also commend them for their outstanding cooperation in liaising with the hospital concierge, thereby ensuring a seamless and dignified experience for my client. To each of these gentlemen, I convey my profound appreciation for their dedication, hard work, and the remarkable standard of service they uphold.

Shubh was our superb driver today. My brother cannot stop talking about how deliberate this driver was in making sure the trip was smooth for him. Having a spinal cord injury makes it so important that he remains comfortable and calm. Thank you Shubh you did it! Wish we could have you every time.