Elite Women's Care - Hoffman OB-GYN

Unfortunately, I had a poor experience at my appointment today. My appointment was scheduled for 1:45 PM, and by 2:50 PM I had still not been seen. After I brought this to staff’s attention, a practitioner came in about 15 minutes later and explained there had been complications with another patient.While I understand that unexpected situations happen, the lack of communication was disappointing. No one checked in to update me about the delay or let me know the wait would be significantly longer than expected. Had I not spoken up, it seems like I would have continued to wait without any explanation which shows an overall lack of consideration. Based on other reviews, this appears to be a recurring issue. I hope the facility reviews its scheduling and communication practices to improve the patient experience.

This clinic use to be one of the best, I’m not sure what happened but it is by far not what I remembered it to be. My experience was horrible. My first appointment I waited over two hours to be seen and when I was seen it was a rushed appointment. No vitals were done no notes were taken and no blood was drawn despite me being pregnant. No one explained their findings to me I was gave another appointment and pushed out the door, despite being pregnant there was no blood work done. During my second appointment she couldn’t remember her findings previously because she did not document what she saw. I witnessed her go in to the hallways and ask her team if this is what she saw at my last visit and they told her yes, she then asked me who gave me the date that was in her system I told her no one gave me a date they are going by my last menstrual. When I asked her questions about her findings from the previous appointment and the current appointment she refused to answer and told me a doctor would be in. A doctor comes in and tell me I have three options of miscarrying. No one has fully explained to me what is going on and at this same appointment is when my blood was drawn so how can you give me this options when you had nothing to go by? If I have to miscarry I would accept that but I don’t feel comfortable inducing a miscarriage when no one has explained to me what is actually happening. This is only the second pregnancy I’ve experienced and the first one was also a miscarriage wouldn’t that have deemed me high risk to begin with? Something need to be done about this clinic it’s not right.