Located on the second floor, accessible by stairs only, no handicapped access. Facility is clean and pleasant. The RN did help me get up stairs and carried my walker up the stairs. In general, the staff is pleasant and kind. I did witness one staff member arguing with the nurse, in front of another client, that she did not want me as a client. Quite uncomfortable for me, and I have no idea why she did not want me, (I've never been there before). I can only assume it was because of my disability.