ELITE AUTO SOUNDS & HOME THEATER

This is for the New Braunfels Location. I live in San Antonio. I have a 2021 Mazda3 Turbo with a Bose system and I wanted to determine what I could do to improve the sound. The fist time I went, I was attended by Lucky and he took a look at my car's audio sound schematics in their computer system and he recommended that we first install a subwoofer and then I could asses if I needed more work done like replacing the Bose speakers and amplifier. Lucky mentioned that to replace the Bose system speakers and amplifier was going to be very costly. I appreciated his honesty. I went to visit a second time and Lucky took a look at my subwoofer box, subwoofer driver and at my JL Audio sub amp that I already had and he said that it can be done no problem and he gave me an estimate. A few days later, I called in to make an appointment for the installation and I was attended by Joel. He was courteous and I paid for the installation over the telephone and made an appointment. The day of the installation, I was attended by Shane, one of the owners, and he was also courteous. Shane has been in this business for over 20 years and he is an installer as as well. I believe the installation was done by Travis (20 years+ installation experience) and maybe Shane helped some. They did a great job on the work and you cannot tell that they worked on my car. During the installation, Travis found out that my subwoofer driver (Infinity) was damaged. They had several 12 inch subwoofers to select from and I selected an Audio Control SPK-12S4. They also installed and Audio Control line level to RCA level converter with a subwoofer volume control. With the subwoofer installed and configured, the sound of the Bose audio system improved tremendously, to the point that I do not need to replace the Bose speakers and amplifier. I highly recommend them for your car audio needs.

Update: I'm disappointed that it took a bad review to get an actual response from them. The lack of professionalism and communication is astounding. Jessy, who is one of the owners, reached out to me after seeing the poor review and apologized profusely. We had the truck scheduled to be worked on again and they claimed to have fixed the issue once more. Spoiler alert, it was not resolved. We immediately called them to let them know. They started by replacing the camera, then the head unit itself and the issue still wasn't resolved. One of the visits devolved into a shouting match between Joel and my father after my father pointed out how after paying $1700, it is kind of ridiculous that the truck has been back this many times and they still hadn't fixed the issue. Joel first came back saying he's sure it wasn't that much to which we responded that we have the receipt. Joel then went on with snarky comments saying that he was doing us a favor by looking at the truck and ordering replacement parts. No Joel, you're not "doing us a favor", you're doing what we paid you for. When the parts finally came in and we took the truck back, the person at the counter didn't even know why we were there, so apparently communication isn't very big within the company itself either. After this last attempt and the truck still not being fixed, the dash trim around the head unit was loose and would rattle while driving. You could take one finger and apply slight pressure and the entire trim piece lifted away. After seeing this, I asked to have all parts removed, the stock radio put back in, and a refund issued. My text was read and ignored, with them scheduling a third party to come to our residence to work on the truck. Thankfully this person actually knew what they were doing and found the issue which was the wiring between the rear camera and the head unit. He redid the wiring, tested everything, and so far it all seems to be working consistently now. I don't know if it is negligence or straight up incompetence, or some combination of the two, but the best thing Elite Auto Sounds did for us for an entire year was call somebody else. Will absolutely never be doing business with these people again and I would advise you do the same. ////////// Extremely disappointed with the lack of communication and repair efforts for an Alpine head unit with backup camera. I paid for a stereo upgrade for my father's Tacoma as a Christmas present and we had issues right away. The same day I picked up the truck from the New Braunfels location, we were having issues with USB connectivity. You could tell they didn't even bother testing the connections because you would've seen right away that there was an issue with the cable they used to connect to the rear of the head unit. Instead, the techs insisted that it was user error as if I don't know how to connect my phone to a stereo in 2024. I finally got them to pull the truck back into the bay and check everything and what do you know, bad cable. They put a new one and actually checked it this time before putting everything back together. The other issue is that the backup camera is intermittent at best and always seems to stop working at the most inopportune times. My father has taken the truck back already and they said they fixed it but the issues persist. We've called multiple times, spoke to a gentlemen named Joel, explained the situation, and every single time they say they'll call us back and then never return the call. After calling again, it's like they don't even remember talking to us and they forgot. This has happened multiple times. We even left a Yelp review with a video showing the issues but they had it taken down. After paying just over $1700 between parts and labor for the install, you think you would have quality work, but it appears that this is not the case. If you want clear communication and a quality install, I suggest looking elsewhere. This install was done over the Christmas holidays 2024 and here we are in September of 2025 now with no resolution.

This is my second time going to Elite Auto Sounds. The first time I had my wife’s car sub and amp installed and tint done. After the car was totaled I was at the paintless dent repair shop and the owner was helping me get the sub and amp out and he told me he sees a lot of installed audio after cars are totaled and he said whoever did this install is super professional and he rarely sees such a pro installation. I just had the same experience with the new installation and it is the same professional dedication to detail and the system sounds amazing. Thanks for taking the time and care to do a wonderful job.

Final thoughts!!! The New Guy, Joe, is so sweet he took time to explain my system to me and offered some ways to maximize the sound in the future. He took his time and didn’t try to make me feel rushed or dumb he made sure I was satisfied with the sound before I left. Thanks guys for turning a bad experience around I look forward to doing future business here. **UPDATE** I went in today and spoke with Joel, he treated me with respect and was nice enough to listen to the earlier issue that warranted the previous review. He got me on the schedule for next weekend. Based on my first impression and how I was treated today I am changing the one star to a four star review. If I am happy with the outcome of the appointment I we will see if a five star review will be deserved. Stay tuned… These people did the install for a sub and they told us to come back to have the amp turned up after the speaker had time to stretch out. When I went back there wasn’t a “tech” there. The guy at the desk had an attitude from the start. I finally walked out when he told me that he wasn’t going to explain audio dynamics to me. Ugh what happened to decent customer service??

Elite Auto Sounds top tier experience Joel helped me to get what was needed. Travis is a master installer genius to the install world. I will definitely come back show vehicle experience hands down.

I recently had subs installed in my car, and I couldn't be happier with the experience! The customer service was top-notch from start to finish. The team was knowledgeable, friendly, and really took the time to understand my needs and preferences. They guided me through the options available and helped me choose the perfect subs for my car. The installation process was quick and efficient. They handled everything with care, ensuring that the wiring was neat and everything was securely in place. Once it was all set up, they took the time to demonstrate how to use the new system and even gave me tips on getting the best sound! Overall, I highly recommend this service for anyone looking to enhance their car audio. The combination of excellent customer service and high-quality installation made for a fantastic experience!

If you have to get a interlock machine DO NOT GO THROUGH ELITE AUTO SOUNDS not only do they lie to you on the phone about how much it’ll cost once you get there to drop off the vehicle you’ll be hit with an expensive bill. They never answer the phone and if you have any questions about the smart start device they won’t answer you have to wait hrs on hold for a representative the owner of this shop has a horrible attitude, very rude unhelpful can’t answer any questions they have no knowledge on the device .

I recently needed assistance with an auto radar detector and it was a product no long serviced by Elite. But, Joel agreed to do some investigating regarding my issue and was most helpful. I have utilized Elite on another occasion and found this business to be thorough, helpful, and a great company.

Last week Elite Audio Sounds upgraded my sound system in my truck. I could not be happier with the service I received, and the quality of the system Lucky recommended. I highly recommend Elite Audio Sounds for anyone wanting outstanding customer service and a phenomenal sound system.

Worst place to get audio electronics or tint installed into your vehicle. Ths place takes your money and does not conduct the service that they charged you for causing you to incur fees for the service they did not perform and were charged for. Then they blame the customer who paid for the service that was not provided. Since they are the only shop available in New Braunfels they take advantage and treat customers with disrespect and charge for services when those services are not performed causing customer to incur other fees. They took two and a half hours to do one cars calibration. They did not finish until an elderly lady got out her van to complain. When she turned around the two younger technicians laughed at her behind her back. To respond I was not rude to your employee. I told him I had nothing to say to him because I was taught if you have nothing good to stay to someone then keep your mouth shut. So when he asked me for my credit card that is all I said to him. Please do not make accusations that are not correct. He took my card charged me the service fee and calibration. He then came back with my card and Threw it back at me. I was charged for a calibration but when I drove off the machine showed it was not calibrated at all. The money for the calibtation was taken out. So now other fees are going to be assesd for something that was charged for but not done. Please for other customers that don't want to go through this please take the vehicles to Seguin or San Marcos for calibration. They have honest employees there. You should not belittle or talk down to people who are going through a hard time since your shop makes money off of them.