We had just relocated back to town, and were about to host Thanksgiving dinner in our new home for the very first time, when our furnace went out...ON THANKSGIVING. I reluctantly called Elite, knowing it was a holiday and I didn't want to bother anyone with a service call, but we needed to figure this out. I received a callback from the dispatch in minutes and Kyle helped me identify the issue immediately. It turns out it was something I could do quite easily myself and he coached me through the entire process. If I could give more than 5 stars I would. Their professionalism, timeliness, and the "we got your back" attitude, literally save the holiday. Elite gained a new customer today, and anyone else I can recommend to them as well.