Elite Air Heating and Cooling

I called and got same day service. Don came out and got our A/C working again. Which is a must for us due to my special needs daughter having temperature dysfunction, we can't be without air-conditioning. Super nice people to work with and I recommend all my people to them always. This company isn't just another business that wants money. They treat everyone like family and thats rare in a company now days. As always we appreciate Elite Air!!!!

I would give 100 stars if possible. I could not recommend this company MORE Brandon the owner went above and beyond to help us in a situation with a house full of people and our air went out. He came out well after hours on a holiday weekend and was truly amazing and got us up and running again. Amazing company. Will never use anyone else. Highly highly highly recommend this company.

From Malory who answered the phone to Kyle Ford, the lead service technician, everyone was pleasant and quick to respond. Kyle did a great job inspecting HVC duct work to make sure no carbon monoxide and fixing a plumbing pipe to air conditioner so it didnt drip. He explained things clearly and was quick with his work. I can not recommend elite air heating and cooling in montague enough Dana P, muskegon

**Review for Elite HVAC:** Recently had some quotes done by Elite Air Heating and Cooling. From the start, they were incredibly professional and took the time to really understand my needs. They were open to making helpful suggestions and provided great advice without any pressure. What stood out most was their flexibility—they worked with my timing and were willing to adjust outside of their usual schedule to accommodate me. They showed up right on time, which is always a huge plus. They also went above and beyond by suggesting an electrician that was going to be needed for the project. The electrician they recommended turned out to be just as great—another fantastic company to work with! Overall, the team at Elite was friendly, knowledgeable, and made the entire process smooth. I highly recommend them for anyone looking for reliable, customer-focused service!

Horrible business. Left me hanging during the worst part of the season and i just havent had the time to write this review. I called in January in the middle of the night during the freeze that went to like -25 degrees. My boiler went out. Its the middle of the night and the temp inside my house is dropping a degree every 30 minutes or so. I have 3 daughters all under the age of 9. I get on google to see who can save me thinking its a long shot and this business says they are 24 hours and handle emergencies. Its the middle of the night in a blizzard and honestly someone answered the phone basically right away. I explain my situation and that i have kids and i dont know what to do because my house is getting very cold rapidly and im freaking out because i have a baby in the house and the woman says not to worry that she is reaching out to dispatch and someone will call me to come help asap. This was just before midnight. Nobody called. Nobody texted. Nobody did nothing. I just sat with all of my kids in one room huddled in a group with some blankets trying to stay warm. I obviously didnt call 5 other people because why would i disrespect everyone elses time and have multiple people coming in the middle of the night during a blizzard. So because i only called Elite Air and because Elite Air ghosted us we ended up having to pack up around 3am and go to a hotel because my house had gotten down to below 60 degrees. Finally at 7:48am someone called and left a voicemail saying they were from Elite Air to come check out the boiler and they were at the house. Like holy crap bro how disrespectful can yall be? And to think that at THAT time they only had 5 star reviews so like how fake are all of these reviews they have? Its the only reason i called them first to be honest. Yall ghosted me when the BEST thing you could have done for me was show up during a cold weather emergency ( which is the entire premise of your business, heating and cooling) and give me some crazy high price quote given the circumstances, which would have put me in an even worse financial position, but you couldnt even do that lol. I would never recommend an HVAC business that offers emergency services yet leaves customers hanging with HVAC issues during the literal worst storm of our season.

I requested them to come out and diagnose and repair which pretty much means I need an estimate. It is assumed you always get an estimate before any repair. however, they came up with three different scenarios of the problem with my furnace. Claimed that they replaced a part. Then 10 minutes later explained to me that I needed a new furnace and told me that my heat exchange had a crack in it and it was leaking carbon monoxide. They shut the system down on a Friday and said they could not replace my furnace with a new one until Tuesday. The temperature Friday night was 11° Saturday, Sunday and Monday not much warmer than that if I had actually believe them the water pipes in my house would’ve froze and I have animals here and had no other place to stay. So they told me to run a space heater in the furnace room with the furnace, exhaust fan and continuous cycle and it would warm the house enough that the pipes wouldn’t freeze. I got a second opinion over the weekend they concluded there is no crack in the heat exchange unit. The furnace is definitely old. There is no evidence of carbon monoxide and elite error. Should’ve never turned my furnace off on Friday to make me wait until Tuesday for a total replacement. A total replacement was not necessary. On Monday evening, I chose to cancel the new furnace installation for Tuesday morning and explain to the technician that I got a second opinion and he said I owe a $99 service call. So I sent him a coupon that is on their website for a $99 estimate. And he said I signed a contract and they ordered the furnace and he would send this to the owner.

Great experience all the way around. Was given all my options when the furnace went out mid-winter and they had me up and running with a new replacement in 48 hours. Not even a problem for the distance I am away from the shop. Not the first time, nor will it be the last time I use them!

Super pleased with the installation of my new central air unit! I was scheduled next week and they made it happen a few days early!! I received some great advice, very easy to schedule and done in a timely manner. Will always recommend Elite Air for all your HVAC needs 😊

Brandon and his team installed a new heatpump last year. The installation process was very professional, answering any questions that I had. They came back out to quote a new boiler system for my infloor heating system and they will be doing that job as well. I couldn't think of using any other HVAC company.

Elite came out to my house and offered a few cost savings recommendations to help with a warmer upstairs where my young kids sleep. Professional and courteous! People you can trust!