Ecoline Windows and Doors Halifax

Slava at Ecoline windows was great! He prepared a six windows replacement quote for me despite not being present on site for understandable reasons. We worked together so seamlessly like he was there. I did measurements and sent pictures to him. He explained financing options and applied possible discounts to get to some desirable final numbers. Best salesperson I have talked with hands down! I will most probably be going ahead with the deal.

Ecoline Windows project manager and installers were great. Wonderfull experience from Day 1. Project Manager was very helpful for the types of windows available for replacement and we even got a door replaced. Installers were polite, cleaned up as they worked, never left a mess, awesome group of guys. I would definitely recommend their services. Thank you gang for an amazing experience.

I wanted to add that my old windows were so cold and drafty. That was the main reason I wanted my windows replaced. They would get condensation on the inside, and it was cold to sit on the couch near them. Now that it’s winter, I can’t believe how warm it is next to my windows and I can tell by my smart thermostat that my furnace doesn’t have to work as hard as last year! I am so happy I decided to get three quotes before moving forward with replacing our windows. Kaitlyn was our last appointment, but she stood out right away. She took the time to explain everything clearly… far more than the other two companies! She even introduced us to the Government’s 0% interest loan program, which no one else even mentioned. She guided us through every step and was always quick to answer our questions or accommodate any changes. When installation day arrived, the crew was incredibly hardworking and detail-oriented. I’m beyond happy with the entire experience. Huge thanks to the Ecoline team!

Just had a two day installation at our home of 9 windows and 1 door. The 3 installers were great especially given how cold it was. The bright white product looks great, crisp and clean. Can't wait to save $$ on heating this winter. Our project manager was Kaitlyn, she was super personable and answered all questions we had. She came out to our install to inspect and ensure everything was as expected. She even brought my daughter an early christmas gift, above and beyond customer service. Highly recommend everyone involved.

I am REALLY disappointed in our window experience and would not recommend them for large/whole house projects. The customer service, the companies internal communication, and my project manager, the timeline to get it finished - it was terrible. We paid over 40,000 dollars for our windows and doors to be replaced, it was a big job. When the windows were ordered and installation days came, they had ordered and installed the incorrect window in one room. Of course we had paid by that point, and that’s where the problems started. It took reaching out to the project manager multiple times for a response, but then the correct window was finally ordered. Multiple other windows were left unfinished both in and outside, but none of this seemed to communicated by the work crew to the company and it would be four months to get it finished. I repeatedly had to send follow-up emails to get responses from my project manager. She confirmed the window had been ordered and that the finishing work would be done when our correct window was installed and that she sent in a work order. Three months later, our new window was installed. They didn’t have all the materials needed to finish it on the first day as the wall under the window needed to be built up, and they left the area under the window open to the outside despite it raining that night, so we had to seal it ourselves. Once the window was installed, none of the trim was finished and we still had bags of supplies in our garage. The crew said they knew nothing, it wasn’t in their work order. The interior caulking on many of our windows was also cracking and one of the gentlemen on the crew said they used the wrong stuff and it would all need to be replaced. I sent an email to the project manager, followed up ten days later politely saying that we had been very patient so far but were feeling forced to write a negative review, and then finally got a response from customer service instead of her. They had no idea what was and wasn’t finished, what needed to be done. No one ever communicated it, I had to document it all and send photos. Finally, they booked a day and the work was completed last week. We were not given compensation for any of this - for our windows and doors being unfinished internally/externally for 4 months, for the wrong window being installed. If I didn’t repeatedly keep contacting them, the work would never have been completed because no one was communicating internally what needed to be done. This was an honest to god nightmare. The windows seem to be good quality, I’m crossing my fingers they were installed properly, but I’m dreading if we ever need to use our warranty. I’m attaching photos of how our house was left for four months with us repeatedly asking it to be completed, and the crackled caulking.

We met with Yevhenii from Ecoline windows on Dec 16 2024 and we purchased them and we were told we would also receive a rebate from Costco. On June 17 2025 we received an email confirming our installation on June 24 between 0900 110. The installers arrived on time and were polite and courteous. They removed the old windows and told my husband they were done. My husband went to go look and they had took our frames, and not cut the caulking! We were looking at insulation and caulking! My husband said that is not done and they shrugged their shoulders said that was what they were told and left. My husband called our ctc immediately and he said they were supposed to fit the windows to the frame. This was not acceptable. To make a long story that is getting longer, we have not had our phone calls returned we have been told they were looking into it. On Aug 13 we received an email and ph call from Ont service dept saying our parts were being delivered and we would be getting a ph call for insulation within the week. Phone calls, emails, texts followed they couldn't find them. Finally Oct 7 we received a ph call and email the parts were here they would be installing them Oct 10 and would be there between 1200 and 1400. 1350 we received a ph call. They can't find the other half of our order it will be another two weeks. For 108 over days we have been looking at our beautiful water view thu insulation and caulking is blocking the view. The windows are finally fixed on Oct 10 2025.

I had my first experience with ecoline windows back in back in April 2025. I booked them in for a quote and was impressed by the service and suggestions from the agent Lana Prytuliak. She was very helpful in making some suggestions and what would look good and be functional for the space provided. It did take a while to get the windows in and be booked for an install but it was worth the wait. The crew to do the install arrived and got the all ten including two large front windows done within two days. I'm looking forward to using them again for my next project.

Connor was excellent to deal with from start to finish. He came out, took measurements, provided a quote right at the door, and made the whole process quick and easy. He was knowledgeable, explained everything clearly, and conducted himself in a very professional manner. What stood out most was his attitude. Connor is a hardworking, hungry young man who genuinely cares about customer service and making sure his customers are looked after. It’s refreshing to see that kind of work ethic and professionalism these days. I highly recommend Connor to anyone looking for honest, reliable service. Great experience all around. Keep up the great work, Connor! 👏

It took longer than expected for my windows and door to arrive for installation, but it was worth the wait! The products are top quality, with a reassuring warranty and installation was a breeze! They were very efficient and professional. There were a few spots where my inherent structure necessitated modification for the trim to be completed. They did what they needed to do and finished every window and door beautifully. I've never had a contractor clean up after themselves so well. I highly recommend this company, their product and their installation team! Thanks, Ecoline!

Nikolay and his team came on-time!!!! The work(installing two windows, one of them should have been cut out of concrete)had been completed on-time as promised. The team was friendly,professional, and cooperative!!!! And the fact we have warranty, and all possible labor,or equipment failures would be taken into account and compensated MAKES MY FAMILY FEEL AWESOME!!! Thanks so much for your professional work guys !!!