We had a major blockage in our drains, meaning our toilet would not flush properly. With 4 children and 2 adults occupying the property, this was not a good situation. Following previous failed attempts by several other contractors, Ozzy attended. He spent several hours navigating our drains, looking for the issue, flushing the neighbours drains with the intent on diagnosing and removing the blockage. Bare in mind, this was at 10pm. Concluding, Ozzy managed to unblock the drain, and we now have a functioning toilet. Ozzy turned up within an hour of being called, established a course of action, and got the job done. Nothing was a bother and offered a very friendly and approachable service. Ozzy clearly explained what he was doing, which was reassuring, as at times these types of situations can seem daunting; but having the time and patience to explain a process offers such a good customer experience. 10/10 - Thank you.