Why we think EBERSON CONSTRUCTION is GREAT!!!! Most people will probably never buy, remodel, renovate, sell, or be involved in as many home transactions as we have. My wife and I have been involved in and DIYed no less than 15. We have DIYed plumbing, electrical, tile installs, flooring, landscaping, painting, drywall, etc. You name it, we’ve probably personally done it. Two houses were remodeled back to the studs including wall moves, and adding square footage. We’ve dealt with every kind of contractor and subcontractor you can imagine. I’m thinking close to 100, maybe more. There are 2 general contractors that we think are amazing. One is BA Worthing in So. Cal. The other is EBERSON CONSTRUCTION in Flagstaff. Both offered outstanding quality at a fair price. More importantly, they did what they said they were going to do. And when things did not go as expected, they were quick to correct the problem. This is hard to believe, but they showed up when they said they were going to show up, or called when they were running late. But here’s what makes Eberson’s Construction number one in our book. Not only did they correct the work they did that may not have been as we expected. They also corrected other people’s work. It wasn’t big things, but why would Bryan, or his supervisor Mike, bother with someone else’s mistake. At different times they both came up with the same type of answer. “Our name is on this project, and we don’t want anyone thinking we would leave anything looking like that. Reputation and integrity matter.” And then there were 2 things we thought were no big deal even though they weren’t perfect. One was a color variation on a window handle, Bryan said, “I know you don’t care, but I do, so we’re fixing it.” The other was a small ding on the garage door that we hadn’t even noticed, Mike said, “We don’t do this kind of work. We already have a guy coming out as soon as the new panel is in.” We couldn’t believe it. We’ve dealt with a lot of contractors in Flagstaff that are pretty bad. We thought that was just something you have to tolerate in a small city. But Bryan brought in local subcontractors that are as good as his own personal team, and he took 100% responsibility for the one that was terrible. Here’s what we know. A contractor should be judged by how he behaves when things go wrong because that’s the thing that hurts the client. Bryan is great at doing a lot of things right, but with regards to making wrong things right, Bryan Eberson is perfect. He took better care of us then we took care of ourselves.
You learn a lot about doing your own home improvement and remodeling when time is abundant and funds are low. It’s a blessing really, because then you understand the effort it takes to provide a quality product. More importantly, you know the difference between price and quality. That saying that “the price is quickly forgotten but quality rarely is,” tends makes a whole lot more sense. But when you can get a good price and good quality, that’s almost a miracle.